IT Game Day Support

DEPARTMENT OVERVIEW:

The Information Technology department provides strategic direction and day-to-day IT operational, software and emerging technology supporting the Red Sox, Fenway Sports Management, the Red Sox Foundation, and FSG Real Estate. Responsibilities include support for corporate and ballpark infrastructure, systems architecture, networks, computer and auxiliary operations, desktop support, data and cyber security, and broadcast cabling and related infrastructure. Provides applications development and support for corporate systems, MLB Ballpark and fan engagement apps, and systems and data architecture.

POSITION OVERVIEW:

The IT Game Day Support (IT2) role acts as an IT runner and support resource during events, ensuring operational excellence and responsiveness to IT needs throughout the site. This includes pre-game setup, event-time troubleshooting, and post-event shutdown activities. The IT2 position takes direction from the IT Game Day Support Lead and provides on-site assistance for resolving technical issues and ensuring the proper functionality of IT systems.

RESPONSIBILITIES:

• Assist with pre-game setup, including powering up all TVs, ensuring correct content display based on event requirements, and verifying the functionality of streaming devices and audio systems.
• Provide on-the-ground IT support during events, addressing issues as they arise and escalating complex problems to the IT Game Day Support Lead as needed.
• Perform end-of-event activities, such as powering down TVs and other equipment, ensuring the site is prepared for the next event.
• Collaborate with other IT team members to troubleshoot and resolve network, Wi-Fi, and other critical system issues.
• Utilize ticketing tools to document and track IT incidents and resolutions.
• Deliver exceptional customer service to internal and external stakeholders during events.
• Support the IT Game Day Support Lead in documenting processes and improving operational efficiency.

CHARACTERISTICS/QUALIFICATIONS:

• Ability to follow instructions and execute tasks effectively in a dynamic, fast-paced environment.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Excellent communication and interpersonal skills.
• Basic knowledge of troubleshooting Windows 10, Microsoft 365, and iOS devices (knowledge of Android devices is a plus).
• Familiarity with audio-visual equipment and TV systems preferred.
• Willingness to work evenings, weekends, and holidays as required during the baseball season.
• Prior experience in an IT support or customer-facing role is a plus.

At the Boston Red Sox and Fenway Sports Management, we go beyond embracing diversity. We’re committed to living by our values, strengthening our community, and creating a workplace where people genuinely feel like they belong. 

Too often, job seekers don’t apply to positions because they don’t meet every qualification. If you love this role and are great at what you do, we encourage you to apply. Your unique skills and experiences might just be what we’ve been looking for.

Prospective employees will receive consideration without discrimination based on race, religious creed, color, sex, age, national origin, handicap, disability, military/veteran status, ancestry, sexual orientation, gender identity/expression or protected genetic information.