How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Job Summary:The IT Field Support Technician is responsible for installation, support, inventory enhancement and management of networked and non-networked hardware such as desktops, laptops, thin clients, printers, and peripherals. In addition, the IT Field Support Technician is responsible for problem resolution/troubleshooting/training and communicating with end users in a timely and customer-oriented manner. Assist with the deployment and maintenance of service level agreements with appropriate reporting and documentation. All other duties as assigned.
Core Responsibilities and Essential Functions:Responsible for installation, support, inventory enhancement and management of networked and non-networked hardware such as desktops, laptops, thin clients, printers, and peripherals Installation, support, inventory and management of local system applications.
* Assists in the development of project-specific work plans, task sequencing, and the extent to which tasks can be performed concurrently.
* Works independently on routine assignments. Strives to improve skill/problem solving abilities.
* Identifies new products/management or applications to enhance WellStars desktop support environment.
* Maintains/follows all network and non-networked standards. (i.e. print queue and account creations, security procedures etc.)
* Creates training documentation that is user friendly, detailed, and precise
* Creates new suggestions/enhancements for WellStar network
* Recommends/Implements and maintains all desktop hardware and software management systems. (i.e. Altiris, SCCM, Patch Management etc.)
* Evaluates new hardware models and makes recommendations.
* Maintains/Recommends desktop standards and images. Working with Network Administration and Information Compliance Management on requirements for all areas responsible
* Completes of assigned projects on time.
* Maintains system/applications/software and hardware inventory in the centralized tracking/inventory system.
* Manages hardware and software inventory spot checks system wide, reporting discrepancies
* Creates/Maintains/Implements desktop/peripheral/local office/local application P&Ps.
* Creates/Maintains WellStars user community print driver delivery mechanism.
* Maintains clean work environment.
* Disposes of discarded/un-repairable equipment following WellStars disposal procedures. (Inventory, Safety etc.)
Clearly documents system/application/hardware support issue and resolution in the call tracking system for of all assigned support calls.
* Completes problem resolution, work orders including critical problems in a timely manner (following SLAs), updating client of status & maintaining work schedules and appointments.
* Maintains service level agreements and follows up with customers.
* Provides status reports as requested in a timely manner.
* Properly documents all work orders and problem calls in tracking system, once assigned, while in work and once completed. A constant chain of documentation for current user status.
* Escalates problems to the proper person/groups/management in a timely manner.
Actively support IT policies, procedures and initiatives.
* Attends regular departmental and Towne Hall meetings, and promote / exemplify excellent customer service as aligned with WellStars Standards of Gold.
* Exhibit tact, professionalism, good personal grooming and create a favorable impression to the public and all health system staff through professional dress and good customer service skills.
* Utilize process management principles.
Enhance professional growth and development through education programs, workshops or other educational opportunities that may be presented. Keep abreast of current events.
* Creates monthly news article events/updates to keep current information available to the WellStar user community with helpful hints.
* Demonstrates ability to learn/improve troubleshooting skills by actively participating in education programs.
Performs additional duties as assigned.
Performs other duties as assigned
Complies with all Wellstar Health System policies, standards of work, and code of conduct.
Required Minimum Education:
- High School Diploma General or Associates Information Technology-Preferred or Bachelors Computer Science-Preferred
Required Minimum License(s) and Certification(s):All certifications are required upon hire unless otherwise stated.
Additional License(s) and Certification(s):Required Minimum Experience:Minimum 2 years experience preferred in customer service/ / IT Support Preferred
Required Minimum Skills:Desktop operating systems, hardware, printers and peripherals, desktop applications (i.e. Microsoft Office products etc.), LAN/WAN Connectivity.
Strong communication, presentation, and customer relation skills.
The individual must be able to communicate and have good team building skills.
Join us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.
Top Skills
What We Do
At Wellstar Health System, our mission is to enhance the health and well-being of every person we serve. Nationally ranked and locally recognized for our high-quality care, inclusive culture, and exceptional doctors and caregivers, Wellstar is one of the largest and one of the most integrated healthcare systems in Georgia.
Our specialists and primary care providers work in a multi-disciplinary environment with nearly 25,000 diverse team members throughout our 11 hospitals, 300 medical offices, outpatient centers, health parks, a pediatric center, nursing centers, hospice, and home care. We’re proud to be home to one of the busiest Emergency Departments in the state, as well as being the only system in Georgia operating multiple trauma centers.
At a time when our industry is changing rapidly, Wellstar remains committed to exceeding patients’, and team members’ expectations, while transforming healthcare delivery. We stand behind our values to serve with compassion, pursue excellence, and honor every voice.
