Associate Technical Services Specialist

JOB DESCRIPTION

• Contributes to research and protocol creation and maintenance for consumer product categories.
• Participates in the continuous improvement of the research and protocol process.
• Supports department communications and works with UL staff to respond to inquiries.
• May be asked to support the development of newsletters, announcements and publications relating to the assigned research scope.
• Communicates with global regulatory and standards bodies to obtain regulations not available through online research.
• May also be required to contact regulatory bodies to clarify understanding of published standards and regulations to aid in technical inquiry response, test method creation, or other technical service needs.
• Monitors and measures productivity and quality of research to contribute to departmental Key Performance Indicators (KPIs) by providing technical advice, training and peer review as needed.
• May assist in the development and implementation of special projects.
• Reads and follows the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as directed.

QUALIFICATIONS
MINIMUM KNOWLEDGE PREFERRED.

• High School Diploma from an accredited program in related field, generally plus two years related work experience.

MINIMUM SKILLS PREFERRED.

• Strong written and verbal communication skills in English required, proficiency in a secondary/multiple language(s) a plus.
• Strong skills in internet research, Microsoft Office applications, including Word, Excel, and PowerPoint.

MINIMUM ABILITIES PREFERRED.

• Ability to read, interpret and present a basic knowledge of regulations, standards, test methods and protocols.
• Ability to manage multiple projects with a sense of urgency while maintaining high quality and customer focus.
• Ability to work virtually, in a multicultural, global environment.

ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
From life jackets to lawnmowers, toys to televisions, beauty and wellness, vitamins and supplements, we're involved in almost every consumer product you can imagine. We work with some of the largest retailers in the world, performing market surveillance, auditing and inspecting the products we put in and on our bodies. We abide by the highest ethical standards to ensure that not only are the products themselves safe, but the supply chains are using ethically and sustainably sourced materials. We build close relationships with our customers, providing advice and expertise to make sure they're delivering safe products that meet the latest requirements and manufacturing them fairly. Join our team and make your mark on products that shape people's lives.