IT Field Operations Manager

Posted 22 Days Ago
Be an Early Applicant
Washington, DC
87K-157K Annually
Senior level
Information Technology • Software
The Role
The IT Field Operations Manager will oversee a service portfolio delivering IT support and consultation to U.S. Government officials, manage a team providing technical assistance, develop performance metrics, and ensure compliance with operational requirements.
Summary Generated by Built In

Looking for an opportunity to make an impact?

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

If this sounds like the kind of environment where you can thrive, keep reading!

Leidos seeks an IT Field Operations Manager to support the Digital Solution, Inc. program. Primary ownership of a service portfolio that delivers IT Support and consultation to various U.S. Government officials and their offices/staff. Mange a team of 5 to 10 experienced individuals who provide consultation to customers for a variety of technical requests and problems, including but not limited to: various technology needs to meet business objectives; security policy implementation and compliance; equipment requirements and planning for staff in multiple locations; equipment lifecycle planning and refresh; disaster planning, data loss prevention, and data recovery; information access planning and information sharing practices; security planning and preparations for devices during international travel; and integration support.

Please Note: This is primarily an on-site / work from the office assignment. Work location are the Leidos offices in Southwest Washington, D.C. 

The Challenge:

  • Manage a team of 5 to 10 experienced individuals who provide consultation to customers for a variety of technical requests and programs
  • Manage processes or projects that the team performs as required by the customer
  • Provide input during operational planning for implementation of new products or processes that align to organizational strategies
  • Develop key performance objectives to achieve successful outcomes for customer stake holders and to satisfy contractual requirements.
  • Develop performance measures/metrics that define team performance (key performance indicators)
  • Track and manage team performance
  • Other duties as assigned

What Sets You Apart:

  • Bachelor’s degree in related field with eight plus (8+) relevant experience, may consider more years of experience in lieu of degree.
  • A solid background / firm understanding of end user computing technologies (Windows PC, Apple, Mobile, Active Directory, Account & access management) and the ability to teach / transfer knowledge to entry level staff
  • Experience teaching and consulting new technology support professionals and guiding them
  • Ability and Willingness to work a flexible schedule to support occasional after hours/weekend projects or critical support functions.
  • Strong communication skills
  • Expereince directly interfacing with stakeholders and different levels of customer org chart
  • Ability to obtain and maintain a Public Trust Clearance

You Might also have:

  • Five plus (5+) years’ experience supporting customer needs on Capitol Hill and advising them on technology related matters
  • Three plus (3+) years’ managing or leading as a manager or team lead

We take care of our employees. Leidos seeks the best and the brightest, and in return, we invest in you, with an eye on your future, through career advancement, growth opportunities and continuous improvement via mentoring, formal and informal project management training and assistance with obtaining pertinent certifications. We challenge you to help solve some of the world’s toughest problems, and reward you with a welcoming culture that recognizes the importance of a strong work/life balance, as well as competitive compensation and benefits. We believe that diversity and inclusion make us all better and offer the chance to have fun and make a difference.

Original Posting Date:2024-10-23

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:Pay Range $87,100.00 - $157,450.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Top Skills

Active Directory
Apple
Mobile
Windows
The Company
Alexandria, VA
27,104 Employees
On-site Workplace

What We Do

We Are Leidos

For 50 years we have been tackling some of the biggest problems that face our nation and our world.

OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.

Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.

Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.

Your most important work is ahead.

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