Company Introduction:
Keywords Studios, established in Dublin in 1998, now has 70+ studios across Europe, North and South America and Asia with 12,000+ employee strength located across 5 continents and 26 countries. The company provides a complete outsourced game art, engineering, testing, audio and localization service for all Console, PC, Handheld and Mobile content, to many of the biggest names in games and interactive entertainment, working on thousands of titles including many of the best-selling titles of the past few years.
Keywords Studios is comprised of many individual brands, all with something unique to offer our clients. The studios are integrated into the Group by Service Line and use the operating systems and tools deployed by those services lines to ensure people and projects can operate across studios and across geographies.
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Job Responsibilities:
- Hardware Maintenance: Install, configure, and maintain Desktops and laptops, including upgrades and replacements. Troubleshoot hardware problems and coordinate repairs with vendors when necessary
- Manage and lead onboarding and IT training for new hires, as well as offboarding for retrieving equipment
- Track and manage inventory of IT assets (laptops, peripherals etc.)
- Accountability for site IT Operations and Maintenance (e.g. workstation setups, upkeep of conference rooms, managing ticket queue, network check, etc.)
- Desktop Support: Provide onsite and remote support for all IT-related issues through ticketing system, walk-ups, or remote desktop tools, to diagnose and resolve hardware and software issues
- Handle support for user issues related to Desktop and laptops (Windows and macOS)
- Network Connectivity: Assist users in connecting to the network, troubleshooting network issues, and configuring VPN and Wi-Fi connections
- Basic Knowledge of Active Directory user creation, Groups and OUs
Desired Skills:
- Experience in providing complete hardware support – assembling of PCs, hardware troubleshooting etc.
- Conduct remote troubleshooting of computer problems
- Maintenance of PC Desktop Systems
- Track and manage inventory of IT assets (laptops, peripherals etc.)
- Installation of PC’s, Network printers over the Local Area Network
- Installation and Configuration of Office365 client software’s
- Training for new hires, as well as offboarding for retrieving equipment
- Resolve Day to Day Desktop Calls
- Provide technical support to users, and maintaining workstation
- Cab Facility within Hiring Zones
- Medical Insurance, Term Insurance and Accidental Insurance
- Lunch / Dinner provided at subsidized rates
Role Information: IN
Studio: Keywords India
Location: Asia Pacific
Area of Work: IT & Infosec
Service: Support
Employment Type: Full Time
Working Pattern: In-Office
Top Skills
What We Do
Keywords Studios is an international technical and creative services provider to the global video games industry and beyond.
We bring to life digital content that entertains, connects, challenges and educates people worldwide.
Established in 1998, and now with more than 65 facilities in 22 countries strategically located in Asia, the Americas, Australia and Europe, we provide integrated art creation, marketing services, software engineering, testing, localization, audio and customer care services across more than 50 languages and 16 games platforms to a blue-chip client base of more than 950 clients across the globe.