IT Enterprise Applications Administrator, Salesforce

An overview of this role

The Enterprise Applications Administration job family is responsible for the implementation and operational ownership of all Enterprise Applications across GitLab. In this role, you will be part of the Enterprise Applications CRM Systems team, reporting directly to the Senior Manager of CRM Systems. Your primary responsibility will be to maintain the compliance-readiness of our Salesforce systems by ensuring that only approved changes are made in our production environments. This is critical to our compliance efforts and provides a springboard for broader knowledge and responsibility in a Salesforce environment.

Due to the government contract nature of this position and the potential exposure to sensitive government data, only US citizens physically located within the United States will be eligible for the role.

What You’ll Do  

• Technical Delivery: Ability to administer and configure enterprise applications to support GitLab business processes while adhering to SOX-compliant change management.
• Process Improvement: Accomplish improvements to processes that you support. Understanding the impacts of changes recommended and how to translate them into technical requirements. Document updated processes in the company handbook. A proactive attitude to platform enhancements.
• Business Acumen: Understanding of core business processes of quote to cash, record to report, hire to retire, and procure to pay. Motivation for continuous learning in these areas.
• Business Engagement: Engage with your team and stakeholders regarding their business strategy and objectives for automating and optimizing processes using low code / No code approach. Meet regularly with business partners to ensure that the applications are functioning as designed and supporting their needs.
• Compliance: Supports data, security, and legal governance processes and adherence of guidelines between internal business units and systems to ensure efficiency and compliance of technical delivery.
• Project Management: Run small-sized projects that improve our ability to make better data-focused insights or make the company more efficient.
• Solve technical problems of moderate scope and complexity.
• Experience implementing Salesforce configuration changes including (but not limited to): Flow, fields, page layouts, record types, custom settings and Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).

What You’ll Bring 

• Bachelor’s degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience.
• 2-3 years of experience in a systems administrator role.
• Experience with 3rd Party Tools & App Exchange packages installation & maintenance.
• Hands-on administrator experience: Salesforce,  ETM, Marketo, Clari, Spekit, DocuSign CLM, and Zuora CPQ.
• Minimum 2+ years of experience on the Salesforce platform, including release management, Salesforce Administrator, user management, and implementing technology-based solutions.
• Demonstrated progressive experience in Enterprise Application Operations or Business Systems role.
• Experience with Change sets, Data Uploads & Run debug logs on users.
• Ability to run Developer Console, Run Queries, and Schedule Apex Jobs.
• Public company and SOX ITGC controls experience is preferred.
• Ability to thrive in a fully remote organization.
• Be a self-starter, thrive in a fast-paced environment customer-centric, and have the interpersonal skills necessary to manage business and technology - relationships.
• Exceptional time management and prioritization skills, resilient under pressure.
• Exhibit strong security and confidentiality practices with systems that handle sensitive data.
• Ability to use GitLab.

About the team

The Enterprise Applications team is responsible for GitLab’s critical business applications, including Salesforce, Zuora, Netsuite, and many others. This team will be an important part of GitLab’s ability to scale as an organization. This includes introducing new system features and capabilities while maintaining the existing production environment for scalability and compliance.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.