IT Engineer

Company Description

Hello! We're Teya.

Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.

At Teya we believe small, local businesses are the lifeblood of our communities.

We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street.

We’re here because we see banks and legacy service providers making things harder for them. We don’t think the best technology or the best service should be reserved for those with the biggest headquarters.

We’re here to fight for a future where small, local businesses can thrive, and to commit the same dedication they offer all of us.

Become a part of our story.

We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community which is proud to serve our mission, and comprehensive benefits.

Job Description

We are seeking a skilled IT Engineer to join our dynamic IT Engineering team. This team plays a critical role in managing and optimizing the software ecosystem used by employees, including but not limited to Microsoft 365, Okta, Microsoft Intune, JAMF, GitHub, the Atlassian Suite (Jira, Confluence, etc.), Slack, and various other platforms. Additionally, the team manages both physical and logical assets as well as IT contracts and vendor relationships.

Key Responsibilities:

• Application Management:

  • Administer and maintain corporate software solutions, ensuring availability, reliability, and performance.

  • Oversee license management, user provisioning, and deprovisioning for enterprise applications.

  • Implement and manage integrations between applications to enhance system interoperability.

• Workflow Automation:

  • Design and implement workflows and automation solutions to integrate applications into the company’s ecosystem.

  • Develop self-service capabilities, enabling employees to resolve common issues without requiring manual intervention.

• Identity and Access Management:

  • Manage the corporate Identity and Access Management (IAM) system.

  • Conduct periodic access reviews and ensure compliance with internal security policies.

  • Support single sign-on (SSO) and multifactor authentication (MFA) solutions to enhance security.

• Advanced Troubleshooting and Support:

  • Act as a third-level support for escalated issues, providing in-depth troubleshooting and resolution for complex technical problems.

  • Collaborate with the Service Desk team to identify and resolve recurring issues.

• IT Governance and Compliance:

  • Support IT audit processes by ensuring adherence to established IT procedures.

  • Develop, document, and refine IT processes to align with organizational goals and compliance requirements.

• Asset Management:

  • Manage the lifecycle of physical assets such as laptops, monitors, and other peripherals, from procurement to decommissioning.

  • Oversee the management of logical assets, including software licenses, ensuring compliance and cost optimization.

  • Maintain accurate asset inventories and track ownership, allocation, and usage.

• Vendor and Contract Management:

  • Manage IT vendor relationships to ensure quality service delivery and alignment with business needs.

  • Negotiate and oversee IT contracts, ensuring compliance with terms and alignment with budgetary constraints.

  • Evaluate vendor performance and make recommendations for improvements or changes when necessary.

• General IT Engineering Responsibilities:

  • Collaborate with cross-functional teams to deliver IT projects and initiatives.

  • Monitor and enhance system performance through regular reviews and updates.

  • Stay updated with emerging technologies and recommend tools and solutions to improve IT operations.

  • Train and guide team members and end-users on best practices and new technologies.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.

• Proven experience in managing enterprise software and systems.

• Experience in physical and logical asset management.

• Strong understanding of IT service management (ITSM) practices.

• Hands-on experience with automation tools and scripting languages.

• Familiarity with IT compliance standards and audit processes.

• Excellent problem-solving skills and the ability to work collaboratively across teams.

Desirable Skills:

• Certifications in relevant technologies (e.g., Microsoft, Atlassian, Okta).

• Knowledge of ITIL frameworks and principles.

• Experience with cloud-based solutions and platforms.

Additional Information

The Perks

• We trust you, so we offer flexible working hours, as long it suits both you and your team;
• Health Insurance;
• 25 days of Annual leave (+ Bank Holidays);
• Possibility to visit other Teya offices to meet colleagues in instances when travel is safe and appropriate; 
• Friday lunch in the office; 
• Friendly, comfortable and high-end work equipment and informal office environment; 
• Hybrid work mode policy; 
• We want to have the best people by our side – we can sponsor work visas and relocation process for qualified professionals. 

All CVs and supporting documents must be submitted in English.