We believe that investing in people is the most powerful way to drive success—for individuals and organizations alike.
As a public benefit corporation, we partner with leading employers to unlock opportunities for their employees, providing access to top-tier education programs that align with their employees’ career goals and the company’s business goals.
Our mission goes beyond skill-building; we're here to empower our partners’ employees to advance their careers, elevate their expertise, and achieve meaningful personal and professional growth.
No matter the team you’re on, our dedication to the success of our partners and their employees is what drives us. If you're passionate about making a difference and driving educational and professional advancement, InStride is the place for you.
To get a better feel for our culture, watch more here.
What we're looking for:
We are seeking a proactive and detail-oriented IT Engineer to play a key role in enhancing IT support operations. This role reports to the Manager, IT Operations and serves as a vital bridge between front-line support and advanced IT operations. The IT Engineer manages IT ticket queues, conducts root cause analyses, and collaborates with Senior IT Engineers and System Administrators to optimize system configurations.
The IT Engineer will also lead structured onboarding sessions, manage workstation vulnerabilities, troubleshoot SaaS connections, and contribute to compliance initiatives. This role is pivotal in supporting IT projects and driving service efficiency by implementing process improvements. Candidates with experience in emerging technologies such as Mobile Device Management (MDM) or Vulnerability Remediation Tools are highly valued.
The ideal candidate will demonstrate critical thinking, effective problem-solving, and the ability to work autonomously while collaborating with non-technical stakeholders. Success in this role requires an eye for detail, excellent prioritization skills, and a commitment to building scalable processes that avoid silos. This position offers the opportunity to take ownership of IT challenges in a fast-paced, remote-first environment while contributing to organizational efficiency and growth.
This role is based out of Los Angeles, CA and will support our office in El Segundo, CA. Candidates must be located in the greater Los Angeles area upon their start date.
Skills we’d love to see you show off:
- Technical Expertise: Proven ability to troubleshoot and administer SaaS tools like Google Workspace, Kandji, InTune, Jira, Automox, Slack, Zoom, and Okta, including SSO configurations.
- Root Cause Analysis: Ability to analyze and resolve complex IT issues, partnering with Senior Engineers or System Administrators to enhance system configurations.
- Compliance and Security: Skilled in identifying and resolving workstation security vulnerabilities using patch management and vulnerability remediation platforms.
- Documentation and Process Improvement: Strong documentation skills to build a robust knowledge base and drive process efficiencies.
- Communication and Collaboration: Exceptional verbal and written communication skills, with a knack for explaining technical concepts to non-technical stakeholders.
- Organization and Problem-Solving: A proactive approach to managing multiple requests, balancing independent work, and thriving in a remote-first, fast-paced environment.
Who you are:
- 3+ years of experience in IT support, with 2+ years in a SaaS-first company.
- You have prior experience working in a remote-first environment and startup culture.
- Energized by the opportunity to contribute to meaningful societal impact, you approach challenges with creativity, adaptability, and a growth mindset.
- You have a proven ability to work through ambiguity and maintain a positive, solution-oriented mindset.
- You are passionate about delivering high-quality support and contributing to organizational success.
- You bring empathy and authenticity to the workplace, fostering a supportive environment where collaboration and innovation thrive.
How you will create impact:
- Serve as an escalation point for IT support issues, ensuring timely resolution and maintaining user satisfaction.
- Manage the IT ticket queue, prioritizing and categorizing requests for efficient handling.
- Troubleshoot and administer SaaS tools, including Google Workspace, Kandji, InTune, Jira, Automox, Slack, Zoom, Okta, and SSO configurations.
- Identify and resolve workstation vulnerabilities. Ensure compliance by contributing key insights into regular compliance activities that are aligned with our security standards.
- Partner with the Senior IT Engineer and System Administrator to identify systemic issues and recommend system enhancements.
- Lead structured onboarding sessions to provide a seamless experience for new employees.
- Maintain IT policies and documentation, contributing to a self-service knowledge base for the organization.
- Support IT and Security projects by collaborating with cross-functional teams and ensuring deadlines are met.
- Contribute to key IT metrics, such as improving ticket resolution times and reducing security vulnerabilities, and participate in long-term strategic planning for IT scalability.
Target base compensation amount for this role outlined below. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts shown below.
$80,000—$88,000 USD
We are looking for someone who is not only technically skilled, but also enthusiastic about making a meaningful impact. If this description resonates with you, we're excited about the possibility of having you on our team. As a skills-driven employer, we encourage you to apply if there is a skill-fit, even in the absence of years of experience.
Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At InStride we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this role!
Benefits @ InStride
As an organization that champions investing in people, it’s critical we walk the talk. That’s why InStride employees are eligible to enroll in 2,800+ online certificate and degree programs through our Step Forward program. Unlike traditional tuition reimbursement programs, InStride covers your tuition upfront, regardless of your course of study, degree type, or school - eligible to employees starting Day 1.
This role is also eligible for the following benefits:
- 401(k) plan with company match
- Flexible vacation policy
- Paid family leave
- Best-in-class health care benefits
- And more!
InStride Diversity and Inclusion Statement
At InStride, we foster a culture of belonging, we support authenticity and intersectionality, and we embrace and appreciate our differences. We do this by building a diverse pipeline of talent and ensuring equitable access to opportunities, information and leadership. We celebrate diversity and are committed to creating an inclusive environment for all employees.
If you have a disability or special need that requires accommodation, please let your recruiter know.
Policies & Disclosure
InStride recommends employees have their COVID vaccinations. InStride may require employees to have COVID vaccination before entering the office or attending any InStride-related even in the future. However, we do not require this at this time.
For questions on how we use personal information of job applicants, please refer to InStride's Job Applicant Privacy Policy.
Beware of recruiting scams. InStride does not require a financial transaction or any financial account information to be eligible for employment. If you receive a message purporting to be from InStride asking you for a financial transaction, your financial account information, or any other sensitive information, please do not respond and let us know immediately at [email protected].
About InStride
InStride is a tech-enabled services company that is pioneering new approaches to workforce education solutions with a mission of driving meaningful social and business outcomes by unlocking access to life-changing education. In collaboration with quality academic institutions, we enable employers to provide career-aligned, debt-free education through a personalized, digital platform and a consultative service model. To learn more, visit: https://www.instride.com/
Top Skills
What the Team is Saying
What We Do
InStride drives meaningful social and business outcomes by unlocking access to life-changing education in collaboration with top academic institutions. Together, we enable employers to provide career-aligned, debt-free education through a personalized, digital platform and a consultative service model.
Why Work With Us
InStriders are a group of intelligent, hard-working individuals from diverse backgrounds who have chosen to lead a movement. Our culture is built around teamwork, transparency and tenacity. We value constructive feedback, accountability and high speed as the default setting.
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InStride Offices
Remote Workspace
Employees work remotely.
InStride employees who live within 50 miles are invited to work from our HQ in El Segundo. All employees, regardless of where they live, are expected to attend regular team and company-wide events in El Segundo.
