IT Engineer

RYZ Labs is looking for an IT Engineer to join one of our client’s teams. They are developing autonomous robots for last-mile-services, revolutionizing urban logistics with efficient, sustainable deliveries. The company is a leader in robotics and automation, transforming the way goods are delivered in urban environments.

As an IT Engineer you will help build a culture of continuous improvement, raising awareness and understanding of important IT practices and considerations throughout the company.

Basic Qualifications: 

- 3+ years functioning in a hands-on IT Administration or IT Engineering role.

- Hands-on experience with managing, configuring, and maintaining an enterprise Google Workspace environment. e.g. user accounts, groups, organizational units and Workspace apps, including Gmail, Drive, Calendar, Meet, Docs, Sheets, Slides, and more.

- Implementation and enforcement of security policies, such as two-factor authentication (2FA), password policies, data loss prevention (DLP), Mobile Device Management and Conditional Access policies.

- Experience managing domain settings, including DNS configurations and email routing.

- Experience with Google Cloud Platform (GCP) and related services.

- Knowledge of identity management systems (e.g., SSO, LDAP).

- Familiarity with project management and ITSM tools.

- Google Workspace certification (e.g., Google Workspace Administrator Certification) preferred but not required.

What makes you stand out:

- Customer service and communication skills.

- Drive to create a positive user experience by listening actively, communicating clearly, and resolving issues professionally.

- Critical thinking and problem-solving skills.

- Ruthless prioritization skills.

Key Responsibilities:

- Perform IT administration for Directory Services, Google Workspace Applications, Identity and Access management, Data Migrations, Mobile Device Management etc.

- Support IT break/fix and technical support requests as part of the IT Service Desk, including desktop/laptop configuration and repair, Network cabling, remote or on-site configuration and support for networking equipment and server/storage equipment.

- Perform trouble shooting, parts replacement, system upgrades, and basic deployments and repair on staff devices and pilot workstations.

- Software Installation support for various end user systems and servers.

- Installs, maintains operating system and software security patches to optimize desktop and laptop performance and security.

- Provides support for Onboarding and Offboarding employee access and IT assets.

About RYZ Labs:

RYZ Labs is a startup studio built in 2021 by two lifelong entrepreneurs. The founders of RYZ have worked at some of the world's largest tech companies and some of the most iconic consumer brands. They have lived and worked in Argentina for many years and have decades of experience in Latam. What brought them together is the passion for the early phases of company creation and the idea of attracting the brightest talents in order to build industry-defining companies in a post-pandemic world.

Our teams are remote and distributed throughout the US and Latam. They use the latest cutting-edge technologies in cloud computing to create applications that are scalable and resilient. We aim to provide diverse product solutions for different industries,planning to build a large number of startups in the upcoming years.

At RYZ, you will find yourself working with autonomy and efficiency, owning every step of your development. We provide an environment of opportunities, learning, growth, expansion, and challenging projects. You will deepen your experience while sharing and learning from a team of great professionals and specialists.

Our values and what to expect:

- Customer First Mentality - every decision we make should be made through the lens of the customer.

- Bias for Action - urgency is critical, expect that the timeline to get something done is accelerated.

- Ownership - step up if you see an opportunity to help, even if not your core responsibility. 

- Humility and Respect - be willing to learn, be vulnerable, and treat everyone who interacts with RYZ with respect.

- Frugality - being frugal and cost-conscious helps us do more with less

- Deliver Impact - get things done in the most efficient way. 

- Raise our Standards - always be looking to improve our processes, our team, and our expectations. The status quo is not good enough and never should be.