IT End User Computing Manager

彼特思方舟 is a specialized service provider dedicated to delivering a full spectrum of front-office and back-office support solutions, each of which are tailored to the unique needs of global financial technology firms.

彼特思方舟 is engaged by BTSE Group to offer several key positions, enabling the delivery of cutting-edge technology and tailored solutions that meet the evolving demands of the fintech industry in a competitive global market. 

Responsibilities:

• Manage virtual desktop infrastructure (VDI) deployments and maintenance.
• Oversee the setup, and ensure seamless operation of audio-visual and video conferencing system platforms.
• Implement and maintain various IT services, including Office 365, antivirus protection tools, VPN services, and more.
• Monitor and manage IT end user computing assets to ensure optimal utilization and control.
• Identify and implement improvements in IT procedures and processes to enhance efficiency and effectiveness.
• Implement and maintain MDM, and other device management tools.
• Provide technical training and support to end users to enhance their IT skills and knowledge.
• Provide off-duty support for IT infrastructure as needed. Support other tasks as assigned by the lead.

Requirement:

• Bachelor's degree in Computer Science, Information Technology, or related field.6+ years of professional experience in IT Technology operations and support.
• Proficiency in problem-solving and troubleshooting. Excellent analytical and critical thinking abilities.
• Network management (Ex. Firewall, Switch, AP, DNS)、server hosting (VM)、Storage management、data center management
• Effective communication and collaboration skills.

Nice to Haves:

• Bachelor's degree in engineering, computer science, information technology, or a related field.
• Good technical knowledge in IT end user computing hardware and software services.
• CCNA certification is preferred.
• Experience with AWS or GCP is a plus.

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