Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
We are looking for a Deployment Coordinator who will coordinate efforts to complete ITIS tasks under the direction of IT PM team and management to include assisting in Change Request (CR) completion (participating/coordinating calls), JIRA ticket resolution, assisting in generating customer tickets (e.g. INC) and tracking with customer Project team. In this role you will review the teams SharePoint folder for data/quality control, and follow up on site blockers to insure timely resolution in accordance with scheduling timelines.
What we do
The IT PM organization oversees the timely and accurate implementation of the IT/Infrastructure and integration of software into the customer site installation environment, while communicating and reporting to all stakeholders until project completion.
What you’ll do
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Participate/moderate/help manage Change Request (CR) calls via Teams involving ITIS personnel following prescribed checklists.
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Participate/moderate/help manage JIRA calls via Teams involving ITIS personnel following prescribed checklists and scripts (power downs, pre-prod tasks).
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Escalates CR issues in real-time (e.g. resource not on-site, no technical support, missing/defective equipment, etc.) according to a prescribed chain of command.
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Provides post-CR status (completed, in-progress, failed, rescheduled, etc.) to key stakeholders.
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Assist in researching key milestones for IT PMs regarding scheduling and site status as needed.
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Bullet points any outstanding blockers or escalated issues requiring management intervention.
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Identifies SharePoint folder data deficiencies for ITIS team members to correct/update.
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Participates in IT PM meetings & ITIS team calls regularly.
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Updates/closes JIRA tickets to assist ITIS team.
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Co-ordinates & ensures JIRA tickets/CRs are aligned with/by Change Management team leads.
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Assists in tracking (the non-technical administration) of required onsite equipment to include tracking fire alarms, BOT accountants, wireless APs/bridge, etc. for (re-)scheduling onsite/remote support resources, aligning equipment arrivals, client approvals.
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Assists in the remediation, backfilling of lost or missing equipment.
What you’ll need
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Associates, bachelor’s or advanced degree suggested, but not required.
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Military service or equivalent work experience beneficial.
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Strong organizational skills.
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People management skills / team player / likes to lead not follow.
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Ability to multi-task between sites, scheduling, resources, and logistics.
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Has a basic understanding of technology, and willing to learn Symbotic nuances.
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Capable of assimilating/applying relevant learned computer work skills.
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Communicates effectively with all - ITIS teammates, other technical leads and vendors.
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Fast learner who can corral groups and lead/manage them through multi disciplined scripted tasks.
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Basic skills in Microsoft Outlook, Word, Excel, PowerPoint and SharePoint.
Our Environment
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Up to 20% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
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The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
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About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
Top Skills
What We Do
The Symbotic story began in 2007 with a vision and the drive to solve real-world problems. Since then, the company has been on a journey to bring together warehouse operations expertise and groundbreaking technology to revolutionize warehouse automation. We provide end-to-end fully automated supply chain solutions using advanced robotics and A.I. for the world’s largest retailers and wholesalers including Walmart, Albertsons, C&S, UNFI, Target, Giant Tiger in Canada. Our innovation solutions solve complex supply chain challenges.
Why Work With Us
Our robots are responsible for getting food & merchandise to thousands of store shelves across North America. We think of ourselves as a hybrid company, one with the excitement & ambition of a startup and the benefits of a proven company. We do important work for some of the biggest companies in the world; together we are changing entire industries
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