IT Business Systems Manager (CST/EST Canada Remote)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Aperçu de l’entreprise

Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nos technologies de communication, de sécurité vidéo et de centre de commandement essentielles soutiennent les agences de sécurité publique et les entreprises, permettant une coordination essentielle pour des communautés, des écoles, des hôpitaux et des entreprises plus sécuritaires. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department OverviewRevenue Operations team supporting Orderability and Business Systems for the Rave and Noggin product portfolios.
Job Description

We are seeking a dynamic and experienced Technology Lead to drive the technical vision and execution within our Revenue Operations team. In this pivotal role, you will spearhead the architecture, design, and development of our revenue technology ecosystem, centered around Salesforce, Mulesoft, HubSpot and related platforms. As a player-coach, you will guide and mentor a talented team of developers and administrators, fostering a collaborative environment where innovation thrives and excellence is the standard.

As our Technology Lead, you will:

• Define and maintain the overall system architecture for the Revenue Operations technology stack, highly focused on orderability, scalability, reliability, and security.

• Design and coordinate seamless and intelligent integrations between Salesforce, HubSpot, Mulesoft and our broader enterprise systems, ensuring data flows effortlessly and insights are readily accessible.

• Lead the hands-on development and implementation of innovative solutions within Salesforce, HubSpot, and Mulesoft, translating business needs into impactful technical realities.

• Establish and enforce rigorous technical standards and best practices across the development, testing, and deployment lifecycle.

• Apply deep understanding of data modeling principles to ensure the integrity, efficiency, and analytical power of our revenue data.

• Oversee the entire Software Development Lifecycle (SDLC), from initial requirements gathering through successful deployment and ongoing maintenance.

• Proactively identify and resolve complex technical challenges, optimizing system performance to ensure seamless operations.

• Strategically plan and execute system release cycles, minimizing disruption and maximizing value delivery.

• Lead and mentor a small but mighty team of developers and administrators, cultivating a collaborative, growth-oriented, and high-performing environment.

• Effectively assign tasks, manage workloads, and ensure the timely and successful completion of critical projects.

• Partner closely with Sales, Marketing, Customer Success, and IT teams to translate business challenges into effective and scalable technical solutions.

• Articulate technical concepts effectively to both technical and non-technical stakeholders, providing regular updates and insightful guidance.

• Strategically manage relationships with consultants and vendors as needed, ensuring optimal value and alignment with our technical vision.

• Proactively monitor and maintain the stability and reliability of our revenue technology stack, anticipating and mitigating potential issues.

• Develop and maintain comprehensive system documentation.

• Identify and implement ongoing process improvements and system optimizations, always striving for greater efficiency and effectiveness.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (Master's preferred).

• Minimum of 5+ years of progressive experience in a technology role, with a strong emphasis on managing intricate Salesforce/Salesforce CPQ applications, sophisticated Mulesoft integrations, and Marketing Operations tools like HubSpot, alongside robust data warehouse structures

• Strong understanding of system architecture, design patterns, and integration principles.

• Extensive hands-on experience with Salesforce platform development (Apex, Lightning, APIs).

• Proven experience with Mulesoft integration platform.

• Familiarity with leading cloud platforms such as AWS, Azure, or Google Cloud.

• Demonstrated success in leading and mentoring small teams of developers and administrators.

• Solid understanding of SDLC and Agile methodologies.

• Exceptional problem-solving, analytical, and communication skills, both written and verbal.

Preferred Qualifications:

• Salesforce and Mulesoft certifications (e.g., Platform Developer, System Architect).

• Experience with a wider range of marketing automation platforms and other revenue operations technologies.

Note: Candidate can reside anywhere in Canada.

#LI-MP2
#LI-REMOTE

Basic Requirements

• Bachelors with 5+ years of Salesforce/Salesforce CPQ applications

• AND 5+ years of integration development experience

• AND 3+ years experience in HubSpot

• AND 2+ years of team lead/direct management experience

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].

Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un  handicap physique et/ou mental. Si vous avez besoin de mesures d’adaptation, svp nous faire parvenir un courriel à [email protected].