IT Applications Lead

Tech

Permanent

Job Description

Bring your ideas to life in homes around the world.

 
At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together.
Join us in our exciting quest to build the future home.
All about the role:

The Lead IT Application Support role involves overseeing the support and maintenance of in-house developed applications while preparing for an ERP implementation project. This includes developing and troubleshooting application issues, ensuring system performance, and collaborating with stakeholders to align technology solutions with business needs. The position requires strong technical expertise, and a deep understanding of both application support and ERP systems, along with the ability to work both independently and collaboratively in a fast-paced environment.

The lead will also stay updated on ERP trends and technologies to drive continuous improvement in system performance and user experience.

Strong communication and project management skills are essential for success in this role.

What you’ll do:

Integral part of IT Factory Solutions team

• Review and prioritize incoming support tickets for both ERP and in-house applications, categorizing them by urgency and business impact.
• Focus on resolving high-priority support tickets related to the ERP system, such as troubleshooting errors, guiding users through processes, and ensuring data integrity.
• Schedule short meetings or drop-ins with key business stakeholders to discuss any immediate concerns or feedback about the applications. This helps you stay aligned with their needs.
• Assist users with issues related to in-house applications, which may include configuration problems, feature usage questions, or performance concerns.
• Update internal documentation and user manuals based on common support issues encountered, ensuring they reflect best practices and solutions.
• Work with business analysts, developers, and product owners on projects involving enhancements or integrations for ERP and in-house applications. Discuss requirements and timelines.
• Based on Business requirement, plan and execute Application development.
• Conduct training sessions for users on specific features of the ERP system and in-house applications, focusing on how to optimize their workflows and increase efficiency.
• Dedicate time to ongoing projects such as system upgrades, implementing user-requested features, or preparing for upcoming rollouts of new applications.
• Summarize the support activities, key issues resolved, and user feedback. Prepare a brief report to share & highlighting priorities for the next day.
• Connect with other IT teams and departments to stay informed about upcoming projects and strategic initiatives that may affect application support.
• Allocate time for professional development, focusing on new ERP functionalities, industry best practices, or tools that can improve in-house application support.

This daily structure emphasizes both ERP and in-house application support while ensuring strong business engagement and collaboration throughout the day.

Who You Are:

Education

• Bachelor ’s Degree, or higher in Computer Science, Computer Engineering or any related field 

Experience

5-7 years in IT

Technical Skills

• Experience in ERP systems (e.g., SAP, Oracle, Dynamics) and understanding their integration with existing applications, for Manufacturing environments.
• Understanding of .NET technologies, including C#, ASP.NET, and relevant frameworks (e.g., MVC, Web API).
• Proficiency in SQL Server or other relational databases, including experience with database design, optimization, and troubleshooting.
• Significant experience in application support, including incident management, problem resolution, and system monitoring, using ITIL process.
• Knowledge of software development life cycle (SDLC) methodologies, including Agile and DevOps practices.
• Key skills for Power BI include data modeling, Power Query, data visualization, performance optimization, and integration with various data sources.

Project Management Skills

• Experience in managing or supporting ERP implementation projects, including planning, execution, and change management.
• Ability to create and maintain technical documentation for applications and processes.
• Experience with testing methodologies, including user acceptance testing (UAT) for application changes.
• Good knowledge of Manufacturing & Inventory Management processes is required
• Good command of English & Thai, reading, speaking, writing and translating from English to Thai and vice versa. Able to communicate, clearly, with non-technical Business teams
• Be able to work independently and handle confidential matters efficiently

Where you’ll be:

You will be based in our Rayong plant.

Benefit highlights:

• Annual leave
• Employee Provident Fund
• Medical & Life Insurance
• Five days working

As part of Electrolux, we will continuously invest in you and your development. There are no barriers to where your career could take you.
Find more on:
Electrolux APAC & MEA: https://www.linkedin.com/company/electrolux/life/apacmea/

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