IT Analyst

Brinks Texas License #C00550

About Brink's:

Job Description

The IT Analyst is responsible for assisting customers with defining and articulating requirements that can then be translated into overall project requirements. This position serves as the liaison between the system users and the development team to help design and develop applications.

KEY RESPONSIBILITIES:

· Facilitate and document the interactive system requirement sessions to capture business rules, workflow, project goals, and project benefits

· Collaborate with internal resources and internal customers/stakeholders to gather report requirements

· Assist in developing process design, documentation and procedures based on reporting needs

· Assess the needs of the business, prioritize projects and drive analyses to completion

· Confer with personnel of organizational units involved to analyze current operational procedures, identify problems and learn specific input and output requirements

· Write detailed description of user needs and program functions using an appropriate combination of Narrative, Use Cases, Wireframes and Flowcharts, translating business requirements to IT functional specifications

· Prepare workflow charts and diagrams to specify in detail operations to be performed by equipment and computer programs and operations to be performed by personnel in system

· Plan and prepare reports and memoranda as documentation of program development

· Provide assistance as required to organizations outside of the company (vendors, customers) to develop/improve automation that crosses company boundaries

· Maintain an effective user-support relationship

· Perform black box, integration and regression testing of the additional module / applications developed as needed

· Conduct training sessions to users as required

· Perform other duties as assigned or necessary

MINIMUM QUALFICATIONS:

· Minimum of 5 years’ experience in providing business or data analysis

· Minimum of 5 years of experience with Microsoft Office Suite (Visio, Word, Project, Excel, PowerPoint)

· Minimum of 2 years’ experience in providing business analysis for financial systems

· Ability to express complex technical concepts effectively, both verbally and in writing

· Ability to write basic SQL Queries

· Ability to interact with stakeholders in a professional manner and build cross-functional relationships

· Excellent attention to detail, self-starter/independent worker/thinker

PREFERRED QUALIFICATIONS:

· Associate's degree in IT related area required. Bachelor's degree in IT area preferred.

· 3+ Years supporting business analyst work within Service Now

· Experience in areas of process improvement

· Experience working in Service Management roles or positions

· Experience performing complex queries against database systems to assist in requirements or defect analysis

· Experience performing design activities such documenting data mappings and design approach

· Experience as an IT Business Analyst in a logistics company

· Working knowledge of relational database concepts

· Project Management skills, coordinating projects from idea to closure

· ITIL, Lean or Six Sigma Certification preferred

PROFESSIONAL SKILLS:

· Excellent analytical and organizational skills

· Excellent understanding of business objectives and goals

· Excellent interpersonal/communication and presentation skills

· Ability to work independently with limited supervision

· Ability to express complex technical concepts effectively, both verbally and in writing

What’s Next? 

Thank you for considering applying for a job at Brink’s. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink’s. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink’s is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink’s is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.