Senior IT Administrator

Who are Heidi? 

Heidi is on a mission to halve the time it takes to deliver world-class care. 

We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world. 

Built for clinicians, by clinicians, at the core of Heidi is its people. We are an eclectic bunch of inventors, builders, scientists, nurses, doctors, mathematicians, designers, creatives, and high-agency executors.

 We achieve in 6 months what it takes our competitors 4 years to do. In just 12 months, 20 million patient consults were supported by Heidi, and we’re now powering more than 1 million consults every week.

With our most recent $16.6MM round of funding from leading VC firms, we’re geared up to supercharge our ambitious global growth, starting with the US, Canada, UK and Europe - and we need great people like you to get there. Ready for the challenge? 

The Role

We’re looking for an  experienced IT Administrator who will build and manage our growing device infrastructure, establishing secure and efficient systems that scale with our global expansion.

You'll own our device lifecycle from procurement to retirement, ensuring seamless user experiences across locations, and serve as the primary technical resource for our team members. You’ll work closely with our Operations & Strategy Lead to shape our IT strategy, with the potential to grow into a leadership role as we built out our IT team

What you’ll do:

• Orchestrate Device & App Management: Be the central hub for our device ecosystem. Administer MDM, coordinate device logistics across global locations, and create a seamless provisioning experience. Develop and manage application deployment strategies and app lifecycles, including creating scripts for remote installation, updates, and configuration.

• Manage Access & Security: Champion our security posture by developing and implementing device management policies and managing device networking. Manage access controls for key platforms. Administer password manager and compliance tool, and build the foundation for secure account credentialing.

• Automate & Streamline Onboarding: Design and implement automation for user onboarding processes, ensuring new team members get timely access to necessary hardware, software, and relevant Slack groups. (Aligns with potential future SSO/SCIM work ).

• Create Exceptional Technical Support: Build and manage an internal IT helpdesk that resolves issues efficiently. Develop self-service resources, troubleshoot complex problems, and ensure our team has uninterrupted access to the tools they need.

• Implement and Maintain IT Asset Management: Design, deploy and oversee our IT asset management system to track hardware, software, and licenses. Ensure accurate inventory, compliance, and optimal resource allocation.

• Scale Our Infrastructure: Design systems and processes that grow with us. Identify operational bottlenecks, implement automation where possible, and create documentation. Manage office IT infrastructure needs, potentially including video conferencing and network management.

• Collaborate Across Teams: Work closely with Engineering, Operations, and other functions to understand their technical needs and implement solutions.

What we will look for:

• Experience working in a technical support or IT helpdesk role, with proven ability to troubleshoot hardware and software issues.

• Practical knowledge of device management systems (like JumpCloud), compliance monitoring tools (like Vanta), and managing access across various platforms (Microsoft, Cloud Providers, Google Admin). 

• Experience with automation for onboarding and IT processes.

• Familiarity with device networking concepts and management.

• Exceptional organisational skills to manage device logistics across multiple locations with meticulous tracking.  

• Strong communication abilities to translate complex technical concepts clearly.  

• Bonus: experience building an IT function from the ground up or leading IT projects end-to-end.

What do we believe in?

• We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version.

• You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs:

  • We will stop at nothing to improve patient care across the world.

  • We design user experiences for joy and ship them fast.

  • We make decisions in a flat hierarchy that prioritises the truth over rank.

  • We provide the resources for people to succeed and give them the freedom to do it.

Why you will flourish with us 🚀?

• Flexible hybrid working environment, with 3 days in the office.

• Additional paid day off for your birthday and wellness days

• Special corporate rates at Anytime Fitness in Melbourne, Sydney tbc.

• A generous personal development budget of $500 per annum

• Learn from some of the best engineers and creatives, joining a diverse team

• Become an owner, with shares (equity) in the company, if Heidi  wins, we all win

• The rare chance to create a global impact  as you immerse yourself in one of Australia’s leading healthtech startups 

• If you have an impact quickly, the opportunity to fast track your startup career!

Help us reimagine primary care and change the face of healthcare around the world.