iScala Support - 4 Positions

iScala Support - 4 Positions4

Responsibilities:

• Liaise with client application lead for day-to-day activities.

• Provide L2/L3 support for issues related to iScala ERP Finance Modules

• Attend all internal and client meetings.

• Monitoring and tracking tickets and alerts, ,maintain agreed SLAs

• Coordinate with other teams, business users, Vendor (e.g. Oracle/Microsoft etc.)

• Help in patching and monthly closure activities.

• Documenting and Maintaining SOPs and KEDB

• On-call support for P1 issues.

• Raise risks/issues (if any) on time.

Skills & Experience Required:

• 6+ years of hands-on experience in L2/L3 Application Support for iScala ERP application - Finance Modules

• Must Have: iScala - Budget, forecasting and actuals L2/L3 ticket support

• Good to Have: Experience in Hospitality industry

• Basic understanding of debugging issues in seeded as well as custom programs, peripheral integrations (e.g. bank integrations) etc.

• Understanding of basic XML, Unix, and PL/SQL

• ITIL certification will be an added advantage.

• Excellent communication skills

• Ready to work in rotational shift.