POSITION SUMMARY
We are seeking an IP and Optical Senior Technical Specialist who can work independently and within a team environment. The ideal candidate will be a good communicator and feel comfortable interacting with personnel at all levels. Responsibilities include providing regular and accurate updates, documenting work, and being eager to learn new skills and share knowledge with other team members.
You will work with external customers to provide technical support on Ribbon IP and optical products and systems. A minimum of 5 years of experience in a similar role.
POSITION RESPONSIBILITIES
Supporting maintenance contracts
- Dealing remotely with customer faults and issues, site visits mainly in the London area
- Raising trouble tickets and working within agreed SLAs
- Participating in 365 x 24 on-call rota
- Some overtime will be expected to support the unpredictable nature of the work
Supporting bids for new business
- Technical support, site visits
- Staging and preparation of equipment
- Dealing with customer questions and working with the Ribbon sales team
Working with technical documentation, network diagrams, project books and technical procedures.
REQUIRED SKILLS/EXPERIENCE
Technical skills required:
- SDH & PDH
- DWDM & OTN
- MPLS-TP and IP-MPLS
- CES (Circuit emulation services, TDM over Ethernet)
- EoS (Ethernet over SDH)
ECI Products:
- Syncom
- XDM
- BG
- NPT/NPTi range of IP products
- Apollo/OTN
Nice to have but not essential
- VMware ESXi based servers.
- Solaris/unix & linux servers.
- Knowledge of DSL access networks and products
- Experience of Juniper IP products
The successful candidate must be eligible to work in the UK.
Please Note:
'All qualified applicants will receive consideration for employment without regard to race, age, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, on the basis of disability, or other characteristic protected by applicable law.'
Top Skills
What We Do
Ribbon Communications (Nasdaq: RBBN) delivers communications software, IP and optical networking solutions to service providers, enterprises and critical infrastructure sectors globally. We engage deeply with our customers, helping them modernize their networks for improved competitive positioning and business outcomes in today's smart, always-on and data-hungry world. Our innovative, end-to-end solutions portfolio delivers unparalleled scale, performance, and agility, including core to edge software-centric solutions, cloud-native offers, leading-edge security and analytics tools, along with IP and optical networking solutions for 5G. To learn more about Ribbon visit rbbn.com.
