IoT Technical Support Engineer

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. 

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Looking for a new challenge where you contribute to our customers’ digital transformation journeys?
You’ve found it!

Do you want to change the way we create our new interconnected world?

Are you passionate to drive the future of innovation?

If you’re curious, collaborative and motivated, then PTC is looking for you!

Your Team:

• You will work as a member of a global team providing support to PTC’s customers.
• As a member of our global support organization, you will be collaborating with support colleagues worldwide in providing world-class technical support to all clients. You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals.

Your Impact:

• You will work as a member of a global team providing support to PTC’s customers.
• As a member of our global support organization, you will be collaborating with support colleagues worldwide in providing world-class technical support to all clients.
• You will work closely with services and account teams to ensure all issues are handled effectively to meet sales and services goals.

Your Day-To-Day:

• You will help customer in their digital transformation journeys (aka Industrial IoT, Smart Factories, Smart City etc.)
• You will provide product and application support services to our IoT customers and Partners
• You will tackle multiple issues in parallel and solve complex technical issues.
• You must be comfortable in a technical environment and be able to discuss complex product behavior/features with customers and possess a demonstrated ability to analyze and solve problems.
• You will create and publish knowledge articles for re-use by customers and PTC employees

Your Skills and Knowledge:

• Objective, concise and customer facing communication skills
• Programming experience in at least one language: Java, JavaScript and/or other Web-related development technologies (HTML5, CSS, PHP, etc)
• Knowledge of Oracle, MSSQL, PostgreSQL RDBMS, or ANSI SQL; non-SQL DBs like InfluxDB, Cassandra
• A good understanding of IoT infrastructure, such as network communications, mobile equipment technology, cloud services, especially Microsoft Azure Cloud
• A sound understanding of web services development including use of a REST API
• An understanding of IoT hardware sensors, devices, machines, or industrial PLC’s and their respective network communication protocols

PTC has the most robust Internet of Things technology in the world. In 1986 we revolutionized digital 3D design, and in 1998 were first to market with Internet-based PLM. Now our leading IoT and AR platform and field-proven solutions bring together the physical and digital worlds to reinvent the way you create, operate, and service products. With PTC, global manufacturers and an ecosystem of partners and developers can capitalize on the promise of the IoT today and drive the future of innovation.

We value our employees.

At PTC, we start by offering a competitive salary and total compensation package. And once you’re an employee we also provide opportunities to gain an ownership stake in PTC and share in the company’s successes. In addition, we focus on ensuring you experience a benefits package that takes care of the whole you—including your health, wealth and well-being. For more details please follow the link.

Why PTC

When looking for a new job, we know you are looking for something that aligns with your values, passions, dreams, and lifestyle. Our team is passionate and committed. We are driven by innovation and value our work-life balance. Check out what it’s like to work at PTC at #lifeatPTC.

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you. 

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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