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At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights.
Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally.
Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions.
As a Invoicing Junior Specialist at Infobip, you will be in the Order to Cash part of the team, that team handles monitoring and billing, sending invoices, reconciling usage reports, analyzing revenue and prepaid balances, and communicating with clients regarding payment concerns while collaborating with various internal teams.
Key Responsibilities
- Strictly following internal procedures to ensure billing is done properly and invoices are issued and delivered to customers within the agreed terms
- Continuous efforts in increasing the percentage of customers on automatic invoicing
- Actively maintaining a customer base of a minimum of 300 customers and up to 100 manual invoices
- In-depth knowledge of internal products and tools
- Actively managing customer master data in Salesforce
- Accurate and on-time resolution of manual document requests
- Maintain customer balance, prepaid/postpaid
- Internal Stakeholder Management
- Internal/External escalations
- Dispute Management
- The ability to issue e-tax invoicing in the South Korea Tax Portal will be an added advantage
More About You
- Advanced English is required for this role.
- Proven ability to converse effectively (verbal & written) in Korean languages
- Experience in communicating with clients via email, phone and online meetings.
- Bachelor's degree on Accounting or Finance
- Great communication skills with internal and external stakeholders
- Understanding of the Billing management.
- Knowledge of MS Office tools - especially Excel
- Demonstrated ability to work both independently and as part of a team.
- Enthusiasm for learning and adapting to new challenges.
Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.
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Top Skills
What We Do
HIRING NOW! Infobip helps businesses build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact center solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty.
We work with large organizations, including seven of the world’s 10 biggest brands, across sales and marketing, operations, human resources, IT and security, and customer service. Our mobile engagement solutions help optimize operational functions, enhance internal and external communications, improve customer experiences, reduce support costs, generate new revenue, and gain a competitive advantage.
Whether two-factor authentication for high-tech retailers, emergency alerts for global giants, or mobile-giving solutions for large charities, Infobip offers the scale, service flexibility, reliability, and heritage to provide interactive solutions for today and in the future.
Companies choose Infobip for our domain expertise, service flexibility, demonstrated performance and reliability, global scale, and corporate maturity.
Why Work With Us
We work with some of the biggest enterprises in the world to make their customers’ lives better. But we’re small enough that every person counts. We’ve got a passion for our technology to rival any start-up. Our people are the best and most professional in the world. But we’re a suits-and-bureaucracy free zone.
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