Invoicing & Collections Specialist

About the Role
The Invoicing & Collections Specialist works closely with the Billing team to lead the day-to-day cash cycle, which includes billing, invoicing, payment application, and collections. You will also work closely with the Sales Operations Deal Desk team to provision customer licenses and to review sales deals, including upgrades, downgrades, and new customers. The ideal candidate has a strong background in billing and collections and enjoys working in a challenging and fast-paced environment.
Location- Hybrid remote in Austin, TX or Tampa, FL
What You'll be Doing

• Responsible for managing subscriptions, establishing recurring and usage billing processes, initiating manual discounts and invoice adjustments, and handling billing discrepancies and disputes
• Pursue customer collections on a daily basis with an emphasis on providing a high level of customer service
• Run daily check deposits
• Process customer credit card payments as needed
• Oversee the full cycle payment process in NetSuite (applying payments, depositing payouts, and bank reconciliations)
• Generate and send customer statements monthly
• Be proactive in resolving customer cases
• Reconcile receivables balance/unpaid invoices
• Verify validity of account discrepancies by obtaining and investigating information from sales, customer service departments, and from customers
• Resolve collections by examining customer payments plans, payment history, credit line
• Support the month-end close reporting requirement related to A/R, deferred revenue and bad debt
• Learn internal processes and workflows to assist the Sales team with questions or concerns

About You

• Proficient in excel, as well as relevant software including NetSuite, Stripe and Salesforce
• Exceptional interpersonal skills and ability to build relationships
• Outstanding written and oral communication skills with a customer service mindset
• Able to prioritize and balance multiple tasks with excellent time management skills
• Extremely trustworthy, able to handle highly confidential information with discretion
• Ability to work both independently and with a team in a global environment

About Us
NinjaOne automates the hardest parts of IT to deliver visibility, security, and control over all endpoints for more than 20,000 customers. The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. NinjaOne is #1 on G2 in endpoint management, patch management, remote monitoring and management, and mobile device management.
What You'll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunity for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
*Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
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