Investor Relations and Market Insights Manager

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
This position reports to: GVP - Head of Investor Relations and Market Insights
What you get to do in this role:
The primary responsibility of the Investor Relations Manager is to support the company's efforts in executing the investor relations program. Our team is focused on increasing shareholder value through effective communication of ServiceNow's strategy, financial results, and operations to the financial community including shareholders and research analysts. Additionally, we also drive a better understanding of ServiceNow's positioning and emerging trends for our management team by analyzing financial research/information about ServiceNow, its peers, and the industry.

• Provides ongoing information to executive/management team regarding investor feedback, perceptions and opinions, competitive intelligence from equity research positions and summaries, relative stock price movements, and periodic ownership analysis.
• Collaborate with Finance, Communication, and Legal teams in crafting the company's messaging for the financial community including earnings calls, investor presentations at conferences, non-deal roadshows, etc.
  • Supports the quarterly earnings results process, schedule, and the content of strategic news releases.

• Travel with management to investor conferences and non-deal roadshows.
• Develop and maintain robust understanding of business drivers and metrics; identify/track key themes and topics for investor discussion to inform our team and executives on emerging trends.
• Build models and leverage data analysis to understand complex relationships, identify key trends, and gain insight into our revenue/expense line items, drivers, and scalability.
• Competitive and strategic analysis on ServiceNow, its peers, and the industry as well as buy/sell-side trends to help keep management aware of the markets and investor views on ServiceNow.
• Identify opportunities for process improvement.

Qualifications
To be successful in this role you have:

• Bachelor's Degree in Finance, Accounting, Economics, or other relevant field.
• 4-5 years of relevant experience, preferably in an investor relations role at a public software/internet company and/or an analyst role at a sell-side equity research/buy-side investment firm.
• Strong financial and analytical skills with the ability to interpret information and financial concepts for the investment community and management and apply them in business analysis situations.
  • Demonstrated understanding of technology and business models. Must demonstrate the desire and capacity to learn about our industry, products, competitors, and other key audiences.
  • Excellent proficiency in Excel. While not required, experience with financial research tools such as FactSet and/or Capital IQ is a plus.
• Strong organizational skills. History of balancing competing priorities with the ability to adapt to the changing needs of the business while meeting deadlines. Strong project management skills with the ability to manage time-sensitive projects.
• Self-starter attitude, high attention to detail, and ability to work with ambiguity in a fast-paced, team environment.
• Ability to collaborate cross-functionally to gather relevant information for investor communications.
• Excellent verbal and written communication skills, with the ability to convey complex information clearly and concisely.
• Consistent track record of success and progression.

JV20
For positions in the Bay Area, we offer a base pay of $129,500 - $226,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
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