International Systems Order Management Manager

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe Supply Chain Center in Krakow is part of Motorola Solutions' (MSI) global network. The department is represented by a dynamic team of almost 300 people. We constantly grow and put a strong focus on development - both organizational and individual.
Within the department structure we dynamically develop world-class Demand & Supply Planning, Order Management, Order Scheduling, Delivery, Logistics, Repair Operations, Customer Master Data Management and Business Operations which makes us the Center of Excellence for MSI globally. Supply Chain is responsible for maximizing the efficiency and productivity of the operations, and plays a crucial role in supporting the sales process through proper forecasting, order management, securing material availability, shipping, and delivery to our customers.
Our purpose is to deliver exceptional value and customer experience through agility, speed and collaboration. We are designed to bring value, lead technology innovation and provide Motorola Solutions a competitive advantage on revenue, cost, cash, delivery & customer excellence. Our customers rely on us for the expertise, services and solutions we provide, trusting our years of invention and innovation experience. By partnering with customers and observing how our products can help in their specific industries, we are able to enhance our customers’ experience every day.
We influenced the history. Now we shape the future.
Job Description

The role of the International Order Management Manager is to ensure an efficient, customer centric E2E fulfillment process for Direct Customers within LACR, Europe and AMEA. The responsibility starts from getting an order and lasts until it is delivered. It includes close alignment with Project Managers and Business Operations Managers regarding pricing, sourcing, shipping terms and all other factors related to revenue recognition. 

The leader will be responsible for both driving daily operations (within LACR, Europe and AMEA) and shaping the future or Order Management organization.

Scope of Responsibilities:

Support Direct Sales & System Integration Project Managers teams to achieve revenue targets through efficient order management process with adequate flexibility and world class customer service 

• Coordinate E2E fulfillment process by collaborating with all Supply Chain and Finance business functions 

• Co-design and co-lead ERP landscape 

• Drive efficient operations to maximize Cost, Cash, Revenue, and Customer Experience 

• Develop and maintain a management system to drive the key metrics for success

• Promote continuous improvement and automation to bring the organization to the next maturity level

Basic Requirements

• Bachelor’s Degree

• 5+ years experience as Manager in complex multi regional environment (preferably Operations, Order management, Customer Service )

• Understanding of E2E Supply Chain Operations environment and processes

• Ability to work in multinational environment (matrix organization, different time zones) 

• Presenting strong communication skills to develop relationships both internally (Supply Chain) and externally (Sales/Customers) will be essential 

• Knowledge and experience with Oracle systems would be a plus

• Fluent English (spoken and written)

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way.

Also, to reward your hard work you’ll get:

• Competitive salary package,

• Strong team-oriented culture,

• Flexible working hours,

• Contract of employment,

• Private medical & dental coverage,

• Life insurance,

• Comfortable work conditions (high class offices, parking space),

• Trainings and broad development opportunities,

• Volleyball field and grill place next to the office,

• Lots of sport activities as Moto football league, Wakeboarding, Snowboarding, e-gaming league etc.,

• Access to wellness facilities and integration events,

• Motorola Solutions is supporting CSR activities and encourages employees to participate.

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced

Referral Payment PlanYes

CompanyMotorola Solutions Systems Polska Sp.z.o.o

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].