Payroll Operations Specialist - LATAM

Who You Are

As a Payroll Operations Specialist - LATAM on the International team, you will be responsible for ensuring the accuracy, timeliness, and compliance of payroll for employees across the region by closely coordinating with local payroll vendors and experts. You will act as the main point of contact between internal teams and external payroll providers, ensuring that all payroll matters—ranging from calculations to net pay disbursement—are handled accurately and efficiently.

In this role, you will play a key part in maintaining seamless payroll operations by proactively identifying discrepancies, liaising with local payroll vendors to resolve issues, and ensuring compliance with employment regulations for all LATAM countries as needed. Strong communication skills will be essential as you will rely on payroll providers to ensure smooth execution while addressing any challenges that arise.

You excel at working independently and thrive in environments where you can coordinate processes and ensure payroll operations run efficiently. The execution of the full payroll process will require you to focus on managing vendor relationships, overseeing payroll workflows, and ensuring that payroll is processed accurately and in compliance with local regulations. Your ability to collaborate effectively with both internal stakeholders and external payroll providers will be key to ensuring payroll runs smoothly, resolving any complications as they arise, and continuously optimizing operational processes across LATAM.

Your Success ProfileWhat You Will Work On

• Execute day-to-day operations for Justworks' payroll system across LATAM, including processing and reviewing customer payroll, handling corrections, and ensuring compliance with country-specific regulations.
• Monitor payroll payments, triage, and resolve incoming payroll-related issues efficiently.
• Implement and refine payroll workflows to support evolving LATAM payroll operations, ensuring efficiency and compliance with regulatory requirements.
• Identify and address areas of inefficiency in payroll execution, leveraging process improvements and system enhancements to optimize operations.
• Act as a payroll subject matter expert, providing guidance and support to internal teams such as Customer Success and Finance.
• Maintain internal payroll operations resources, policies, and procedures, ensuring accuracy and relevance in the LATAM context.
• Conduct end-of-month reconciliation processes in collaboration with the Accounting team to ensure payroll accuracy.
• Perform other related duties as assigned to support smooth and compliant payroll operations across the region.

How You Will Do Your Work

As a Payroll Operations Specialist - LATAM, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation. 
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment. 
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome. 
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding. 
• Systems thinking - the ability to look at overall systems holistically and understand how things work within the system through the exploration of inter-dependencies and inter-relationships (context and connections). 

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example. 
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

Qualifications

• 1 - 2 years of experience in a finance or payroll-related role, with a bachelor's degree in Finance or Economics.
• 5 years of experience in Microsoft Excel, with knowledge of database management systems as a plus (MySQL, SQL).
• Familiarity with business process management activities, such as process mapping, improvement, and implementation.
• Strong aptitude for quickly learning new payroll systems and adapting to evolving international regulations.
• Highly detail-oriented, with a strong ability to identify errors and implement preventative measures.
• Ability to remain flexible and pragmatic under pressure, thriving in a fast-paced, dynamic environment.
• Proactive, self-starter mentality with a willingness to take ownership of tasks and figure things out independently.
• Curious and resourceful, with a drive to continuously improve processes and build expertise in payroll operations.
• Comfortable working with large datasets, reconciling discrepancies, and analyzing trends to optimize payroll accuracy.
• Strong communication skills, with the ability to collaborate across teams and work with both technical and non-technical stakeholders.