International Operations Administrator (IOA)

Everbridge, a global provider of critical communications and enterprise safety solutions, is seeking an experienced International Operations Administrator to be based in Budapest, Hungary! We offer the flexibility to work on a hybrid basis. Additionally, the shift pattern for this role includes dayshift, nightshift, and weekend shifts. This remote, home-based position can be located anywhere in Hungary.

We are a technology-driven company specializing in business resilience and critical event management solutions. Among our services, we provide 24/7/365 global assistance to the expatriate and business-traveling employees of our clients.

As an International Operations Administrator you will be reporting to The Head of International Assistance and responsible for supporting administration activities associated with case & task management, handling of initial incident reports, and communications.

This role involves approximately 14 shifts over a 4-week period, divided into 7 day shifts and 7 night shifts. Day shifts run from 6:00 AM to 6:00 PM, while night shifts are from 6:00 PM to 6:00 AM. To recognize your commitment during night shifts, we offer a night shift allowance. 

What you'll do:

• Department email inbox management
• Inbound and outbound emails
• responding to emails and providing detailed responses and advice
• creating cases within the dedicated case management system
• Daily task management within the case management system
• Provide first class customer service through administrative support to the team and our clients in response to client situations across the globe following dedicated standard operational procedures
• Effectively collaborate with colleagues and peers to support all aspects of the case lifecycle, including case notification, verification, authorisation, task reassignment/case handover and case closure
• Accurately record data and relevant details of the incident/case within Anvil’s dedicated Case Management System
• Produce detailed situation reports for client awareness and be familiar with our clients and their specific day to day needs as well as their emergency procedure requirements
• Support medical assessments and treatment abroad with the clinical team members
• Support the security teams according to individual client requirements
• Assist the launch and managed service of the Mass Communications Platforms
• Actively monitor receipt of check-in & SOS alert emails from travellers
• Have experience of Case Management Software and administer and maintain data using a range of specialist software and internal security software
• Review and develop processes and procedures in line with client requirements
• Contribute to regular team meetings and ensure effective handover and/or feedback to deliver a seamless service 24/7
• Know when to escalate issues, risks, ideas to ensure business effectiveness
• Adhere to Everbridge’s vision and values 

What you'll bring:

• High level so of attention to detail
• Good organizational skills with the ability to multitask
• Solve problems and critical examine data
• Able to handle stressful and sensitive situations while staying calm and acting professionally
• Able to operate and priorities tasks within a changing and fast-moving environment
• Self-motivated and able to work on your own initiative as well as part of a team
• Solutions orientated, with a proactive approach to challenges
• Be professional & confident to clients and suppliers at all times
• Excellent telephone communication and administrative skills, both written and verbal, and able to communicate at all levels of the business
• Have excellent customer service skills, 
• Proficient in MS Office, particularly Excel and Outlook
• Able to learn & understand new & relatively complex systems
• Able to work a shift rota including nights, weekends and Bank Holidays
• Bilingual – desirable but not essential

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Why Everbridge:

We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:

· Comprehensive healthcare coverage to ensure your well-being.

· Life & Total Permanent Disability Insurance to protect you and your loved ones.

· Cafeteria plan.

We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.

About Everbridge

Everbridge empowers enterprises and government organizations to anticipate, mitigate, respond to, and recover stronger from critical events. In today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations Running™. For more information, visit www.everbridge.com, read the company blog, and follow on Twitter. Everbridge… Empowering Resilience

Everbridge is an Equal Opportunity/Affirmative Action Employer. All qualified Applicants will receive consideration for employment without regard to race, creed, color, religion, or sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.