Job Summary
Fidelity & Guaranty ("F&G")-a division of Fidelity National Financial, Inc. ("FNF"), a Fortune 500 company-is committed to helping Americans prepare for and live comfortably in their retirement. Through its subsidiaries, F&G is a leading provider of annuity and life insurance products. For nearly 60 years, we have offered annuity and life insurance products to those who are seeking safety, protection and income solutions to meet their needs.
At F&G, we believe our culture is what makes our company great. We received a Top Workplace award, which we credit to our employees' shared cultural values: Collaborative, Authentic, Dynamic and Empowered. We believe that by embracing these values, we will continue to build and strengthen the company, while being a great place to work. We recruit talented and committed individuals to join our team, and we provide opportunities for personal and professional growth.
The Internal Wholesaler, Annuity Distribution, is responsible for providing best-in-class phone and web-based support for agents and IMO marketers related to case design, product questions, competitive positioning, illustration software training and more. In addition, the Internal Wholesaler, Annuity Distribution will deliver outbound call and email campaigns as needed to promote F&G Annuity products and programs to drive Annuity sales objectives.
This position will report to the Director, Internal Sales, Annuity Distribution and will work in conjunction with other Annuity Distribution Internal Wholesalers as well as partnering to support other members of the Annuity Distribution team.
Duties and Responsibilities
- Efficiently manage high-volume inbound phone and email inquiries, providing quality sales support to agents and marketers
- Initiate proactive sales initiatives in coordination with Annuity Sales objectives
- Demonstrate thorough, in-depth knowledge of F&G products, practices and procedures
- Identify and communicate new sales opportunities to Senior Internal Wholesalers and Regional Directors
- Provide cross-organizational support to agents and marketers including inquires related to contracting and commissions, new business and policyholder support
- Train agents and marketers on F&G illustration software and agent website use; troubleshoot and/or report system issues
- Maintain strong knowledge of annuity insurance industry and competitive landscape
Experience and Education Requirements
- Bachelor's Degree in business or related field
- 3-5 years of professional work experience with demonstrated background in serving customers, working collaboratively across internal or external teams, problem solving, and the ability to effectively communicate both in small or large group settings.
- Annuity product sales support experience preferred
- Knowledgeable regarding the annuity insurance marketplace, products and IMO distribution preferred, not required
- Life and annuity license preferred
Knowledge, Skills & Abilities
- General knowledge on economics and financial planning
- Ability to build solid external and internal relationships
- Operate with an appropriate sense of urgency
- Positive, collaborative approach to challenges and tasks
- Drive to deliver results through extraordinary service quality and accountability
- Strong communication skills - oral, written and interpersonal communication skills are critical
- Self-reliant multi-tasking and problem-solving capabilities
- Advanced knowledge of MS Office, Word, Excel and Power Point required
- Technologically proficient and knowledgeable in contact management applications, illustration tools and sales support systems; Salesforce CRM experience preferred
Other Requirements
- Ability to work Fast-paced team environment with high-volume inbound and outbound calls
- Perform other functions, duties and projects as assigned
- Regular and punctual attendance
- No travel required
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Work Environments
F&G believes in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role.
F&G complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities, unless such accommodation would cause an undue hardship for F&G. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected].
Join our employee-centric hybrid work environment: F&G Careers
About F&G
Since 1959, Fidelity & Guaranty Life Insurance Company (F&G) has offered annuity and life insurance products to those who are seeking security in retirement and protection during life's unexpected events.
As a national Top Workplace1, an Iowa Top Workplace2 and a proud equal opportunity employer, F&G team members are empowered, collaborative, dynamic and authentic. We believe that by embracing these values, we will continue to build and strengthen the company while continuing to be a great place to work.
1Top Workplaces USA 2022 – 2023
2Des Moines Register Top Workplaces 2018 – 2022
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What We Do
Established in 1959, F&G is headquartered in Des Moines, Iowa, and offers unique life insurance and annuity solutions to meet individual financial security needs through a national network of financial professionals. Our products have protected over 700,000 people across the United States.
F&G is a company of individuals who believe in the power of partnerships, encourage innovation and creativity, and are transparent about decisions while delivering on their commitments. These values allow F&G to help you turn your aspirations into reality.
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