At Children’s Wisconsin, we believe kids deserve the best.
Children’s Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.
We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.
Please follow this link for a closer look at what it’s like to work at Children’s Wisconsin: https://www.instagram.com/lifeatcw/
Responsible for assisting the IS technical team in providing services for general IT support activities. Orients hospitalized patients and families to in room technology and enrolls new families in MyChart/My Chart Bedside. Primary point of contact for troubleshooting technology issues with the MyChart Bedside tablets. Cleans and re-provisions iPads after patient discharge or transfer. Provides a positive point of contact at the start of the family experience.
Education
Associates degree in computer science, information systems, or a related program, with current enrollment in such a program, or equivalent knowledge.
Experience
Requires one year of customer service experience including conflict management situations.
Experience with personal computers and tablets.
Knowledge / Skills / Abilities
Exhibits guiding behaviors that reflect Children's values and support our mission and vision.
Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment.
PC troubleshooting knowledge or experience required.
Requires basic, current knowledge in one or more operating systems, including Windows.
Ability to independently troubleshoot and resolve issues within the MyChart Bedside application as well as issues with the tablets on which the software is deployed
Excellent customer service, communication, interpersonal, and prioritization skills are essential.
Exudes confidence and a calm demeanor when faced with stressful situations-effectively diffusing negativity.
Ability to assess demeanor of internal and external customers, adapting approach when faced with those impacted by stress or trauma
Ability to work independently or as a team.
Physical Requirements and Working Conditions
Provides services in a setting where there is potential for exposure to blood and other high risk body fluids, chemotherapy agents, communicable disease and hazardous materials, chemicals, and waste.
Work is performed inside on a regular basis.
Some evening, weekend and holidays.
Preferred Job Requirements
Licensure, Registration and/or Certification
Education
Experience
Knowledge / Skills / Abilities
Bilingual skills preferred.
Experience in a hospital or healthcare environment preferred.
Children's Wisconsin is an equal opportunity / affirmative action employer. We are committed to creating a diverse and inclusive environment for all employees. We treat everyone with dignity, respect, and fairness. We do not discriminate against any person on the basis of race, color, religion, sex, gender, gender identity and/or expression, sexual orientation, national origin, age, disability, veteran status, or any other status or condition protected by the law.
Certifications/Licenses:
Top Skills
What We Do
Children’s Wisconsin is the region’s only independent health care system dedicated solely to the health and well-being of children. We offer a wide range of care and support for children of all ages. Our services include medical care, dental care, child and family counseling, foster care, adoption, social services, child advocacy and injury prevention
