Tier 1 Support Analyst Intern
Customer Success Division
Hiring Manager: Support Manager
Mentor: Tech Support Team
Location of Internship: Remote, US
Full Time / Part Time (anticipated hours): Flexible 30-40hrs/wk
Company Overview
Ever.Ag offers innovative AgTech solutions and services that empower agriculture, food, and beverage supply chains to feed a growing world. The breadth of the portfolio is uniquely capable of supporting the complex needs of companies involved in dairy, livestock, crops, and agribusiness. With decades of experience and industry-leading innovations, our technology, risk management, and market intelligence provide our customers with the tools and insights they need to operate more efficiently, sustainably, and strategically across every stage of the supply chain. To learn more, visit News.Ever.Ag.
Summary
The Tier One Support Analyst will participate as a member of our Dairy.com Tier 1 Support team, focused on assisting customers with their ongoing administrative and support needs. Additional special projects may also be identified for the intern to participate in.
What are some potential projects?
Salesforce reporting, knowledge item creation, customer support portal assistance. Participate in other assigned tasks and projects as well.
What competencies can you expect to receive/improve?
- Understanding of, and hands-on experience, with Ever.Ag’s key software solutions
- Understanding of key aspects related to the dairy supply chain
- Hands-on experience with Salesforce.com’s Support Cloud solution
About You (Qualifications):
- Currently pursuing a Bachelor’s Degree or higher from an accredited university in Agricultural, Agribusiness, or AgTech related disciplines with a graduation date after August 2025.
- Experience with MS-Office
- Previous experience in some type of direct customer-facing job
- Some knowledge/experience using remote access, networking, troubleshooting tech (hardware or software), SQL, etc. preferred
About the team:
Ever.Ag’s Tier 1 Support Team is the “front-door” for customer’s having questions or issues with their Dairy.com solution. A 24x7 support team, this group handles customer inquiries via email and inbound phone calls. We pride ourselves on achieving exceptionally high levels of customer satisfaction, ensuring that Ever.Ag’s solutions provide tremendous ROI for our customers.
Who you will be working for
Ever.Ag offers innovative AgTech solutions and services that empower agriculture, food, and beverage supply chains to feed a growing world. The breadth of the portfolio is uniquely capable of supporting the complex needs of companies involved in dairy, livestock, crops, and agribusiness. With decades of experience and industry-leading innovations, our technology, risk management, and market intelligence provide our customers with the tools and insights they need to operate more efficiently, sustainably, and strategically across every stage of the supply chain.
We welcome candidates from all backgrounds to contribute their unique perspectives to our team. Your success is our success!
Please visit our webpage to learn more about us News.Ever.Ag and https://www.ever.ag/
