Intern, Client Success Management

Posted 3 Days Ago
Be an Early Applicant
Singapore
Internship
Information Technology • Security • Cybersecurity
The Role
The Intern in Client Success Management will assist with onboarding new clients, coordinating meetings, maintaining records, and supporting the CSM team with documentation and process improvements. Responsibilities include minute-taking, project management assistance, and drafting monthly reports.
Summary Generated by Built In

Ensign is hiring !

This position is for 2025 intake. Longer internship preferred.
Key Responsibilities:

  • Onboarding of New Client, to assist CSM in:
    • Consolidating contractual requirements (SOW)
    • Scheduling and coordinating kick-off meetings (both internal and with client)
    • Minutes taking
    • Assist to maintain accurate records, tracking progress and client requests
  • Existing Client, to assist CSM in:
    • Scheduling and coordinating monthly/ad-hoc meetings
    • Minutes taking
    • Assist to maintain accurate records, tracking progress and client requests
    • Assist in project management matters
    • Assist in monthly report drafting and contextualizing
  • CSM Team, to assist team in:
    • Attending CSM bi-weekly Cadence as the minutes writer to have a better understanding of CSM work
    • Updating of existing CSM team’s documents (SOP, Client Profile Sheet)
    • Identifying and suggest improvements to the current CSM’s team processes, before assisting in documenting best practices and creating SOP
    • Collecting client’s feedback to identify common issues and opportunities for enhancing existing process
    • Log extraction for specific clients
The Company
800 Employees
On-site Workplace
Year Founded: 2018

What We Do

Ensign InfoSecurity is the largest pure-play end-to-end cybersecurity service provider in Asia. Headquartered in Singapore, Ensign offers bespoke solutions and services to address their clients’ cybersecurity needs. Their core competencies are in the provision of cybersecurity advisory and assurance services, architecture design and systems integration services, and managed security services for advanced threat detection, threat hunting, and incident response. Underpinning these competencies is in-house research and development in cybersecurity. Ensign has two decades of proven track record as a trusted and relevant service provider, serving clients from the public and private sectors in the Asia Pacific region

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