Intermediate Site Reliability Engineer, Observability

Site Reliability Engineers (SREs) are responsible for keeping all user-facing services and other GitLab production systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople that apply sound engineering principles, operational discipline, and mature automation to our environments and the GitLab codebase. 

The Observability Team's mission is to Build, Run and Own the entire lifecycle of the suite of services that enable observability of the GitLab SaaS environments. These services allow Infrastructure, Development and Product teams to observe how their code runs on GitLab’s SaaS Platforms and contribute to our overall reliability and scalability goals. This also extends from metrics gathering and telemetry to how that information is used by the Infrastructure and Development teams. 

As an SRE you will:

• Build: Take a Platform-first approach to solving problems. Our Observability stack needs to be extended to support our growth and we need engineers to focus on how to build solutions that enable the whole organization to scale.
• Maintain: Our metrics environment as well as the tools and processes we have developed to provide this information throughout the company.  
• Plan: Develop monitoring and alerting systems that predict capacity needs based on the customer usage patterns. Plan for new service rollouts, expansion of existing services and preparing advice for customers to optimize their resource consumption.  
• Respond: There is a requirement to be part of an on-call rota in this role.
• Partner: Act as Subject Matter Expert for metrics gathering, observability guidelines, and capacity planning. 
• Collaborate: Work with other engineering stakeholders on resolving larger architectural bottlenecks and participate by offering a large scale operational point of view. Work in close collaboration with software development teams.

You may be a fit to this role if you:

• Have experience with Infrastructure as a Code technologies, and libraries powering GitLab.
• Have experience with Grafana’s LGTM stack, or Elastic’s stack (ELK).
• Are able to reason about large systems - how they work and can be operated on a large scale, edge cases, failure modes, behaviors.
• Enjoy working with peers and collaborating across teams to deliver unique solutions to various technical challenges. 
• Are able to leverage GitLab as your day-to-day go-to tool.

 You share our values, and work in accordance with those values.

Projects you could work on:

• Work on the GitLab core projects such as, GitLab Rails, GitLab Workhorse, Gitaly, etc.
• Coding infrastructure automation with Ansible and Terraform, and comfortable with managed Kubernetes platforms.
• Work on the GitLab observability stack (e.g. ELK, Prometheus, Grafana).
• Interact with various cloud provider systems (e.g. GCP, AWS).
• Error Budgets for Engineering at GitLab.
• Capacity Planning with Tamland.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget 
• Parental leave 
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

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