Integrations Developer

At Calabrio, we are revolutionizing the way organizations connect with their customers by delivering cutting-edge integration solutions that enhance operational efficiency and customer experience. Our Professional Services team is looking for an Integrations Developer to work directly with customers to develop custom integrations with their business applications.

As an Integrations Developer you will design, develop, test, and support application integrations for Calabrio’s customers. You’ll work as an individual contributor on a project team, collaborating with senior developers, consultants, implementation engineers, and project managers to deliver high‑quality integrations that meet customer requirements and follow established best practices.

* Candidate must be located in the Eastern Time Zone (EST)

Key Responsibilities:

Integrations Development Lifecycle

• Participate in the full lifecycle of SaaS solution implementations, from initial scoping to deployment.
• Build and maintain application integrations using C#.NET, MSSQL, REST/JSON & SOAP APIs that meet customer requirements.
• Write clean, well‑documented, and maintainable code that conforms to internal standards and industry best practices.
• Develop unit and integration tests to ensure the integration meets business and technical requirements.
• Provide clear documentation to internal teams and customers to ensure long-term supportability and design consistency.
• Provide consultation on Calabrio APIs, helping customers maximize value from the Calabrio platform.

Process and Continuous Improvement

• Follow Agile/Scrum ceremonies and provide user story and project status updates to internal and external stakeholders.
• Collaborate with internal teams to capture client feedback and drive continuous product and service improvements.
• Stay current with integration technologies such as Azure Functions, Docker, and Kubernetes, and emerging artificial intelligence capabilities.
• Contribute to knowledge base (Confluence) and share lessons learned with team members.
• Work cross-functionally with Product Management, Engineering, and Customer Success to improve integration solutions and processes.

Education:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Experience:

• 2-4 years of experience in software development, with a focus on integrations.
• Proficiency in C#.NET, SQL, Docker, and API-based integrations.
• Working knowledge of version control (Git) and Agile development methodologies
• Excellent communication skills, with experience in technical documentation, customer-facing communication, and knowledge sharing.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
• Familiarity with project management tools (e.g., Jira, Asana, Trello) and CRM systems (e.g., Salesforce).

Preferred Qualifications:

• Experience with Azure DevOps, Kubernetes, and CI/CD pipelines.
• Familiarity with workforce management, quality management, or analytics platforms.
• Background in customer-facing consulting or professional services.

You've learned about what you'll be doing, here's what benefits you'll be getting when you join Calabrio: 

• Global team recognized for their passion for innovation. 

• Innovative product culture and project exposure. 

• Training and development from industry-leading experts. 

• Cutting edge benefit programs that include: 401(k) & matching; Medical, Dental, Vision Insurance; Disability & Life Insurance; Flextime Off, Paid Holidays, & Parental Leave; Tuition Reimbursement. 

Our Power is Our People, driven by Our Core Values:

                  Relentless Innovation: Kick status in the quo.

                  Customer Obsessed: Put the customer first. Always.

                  Results Matter: Take action that impacts. Every day.

                  Ignited by Our Diversity: Invite inspiration from everyone.

What we value most…workplace diversity and ensuring an environment of mutual respect.  We believe that diversity and inclusion are critical to our success, and we are proud to be an equal opportunity employer. Our commitment is to continue to keep our people healthy, focused, and inspire creativity. Our team members are offered comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced work-life to achieve personal and professional success (all benefits are subject to eligibility requirements).  As an Innovator with Purpose, you’ll feel motivated and truly excited to come to work!

About Calabrio:

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of our cloud platform and our AI-driven analytics tools make it easy for contact centers to uncover customer sentiment and share compelling insights with other parts of the organization. Our solutions are built on an intuitive, web-based architecture that positions and accelerates the contact center as an epicenter for customer insight.

Awards & Accolades:

Calabrio has 300 Global Partners, more than 2.25 million agents, and over 7,000 customers worldwide. We’ve been doing this for more than two decades and have been recognized by leading independent third parties such as Gartner, Forrester, and G2 Crowd as a leader and visionary. Thanks to the hard work and dedication of every Calabrio team member, we have been recognized by the Star Tribune Top Workplaces, Great Place to Work UK, named one of BC’s Top Employers, and recognized as a top 50 fast-growth company by Minneapolis/St Paul Business Journal. 

Calabrio celebrates and fosters a culture that thrives on diversity. We are an Equal Opportunity Employer that prohibits discrimination and harassment of any kind. We provide employees with a work environment free of discrimination and harassment. All employment decisions at Calabrio are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, parental status, or any other status protected by the laws or regulations in the locations where we operate. We celebrate the >40 nationalities of team members that contribute to our success.

We recognize diversity comes in many forms, to foster an inclusive hiring experience any applicants who qualify under the Americans with Disabilities Act, as amended, or applicable state law, who are unable to comply with Calabrio’s application process due to their disability may be eligible for a reasonable accommodation. Request for accommodation in the application process can be made by emailing [email protected]. An applicant requesting an accommodation may be required to provide support for the requested accommodation. Calabrio will only share information concerning an applicant’s requested accommodation with those individuals who have a specific need to know such information.