Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc’s most important asset is our people. As an Integration Support Specialist, you’ll play a meaningful role in making sure we deliver a seamless, reliable healthcare experience. By proactively preventing disruptions and resolving issues in real time, your work ensures that doctors stay connected, appointments are accessible, and patients remain in control of their care. Your impact may be behind the scenes, but it’s critical because when our systems work flawlessly, our patients are truly empowered.
You’ll enjoy this role if you are…
- Committed to ensuring systems run smoothly, reliably, and without interruption.
- Autonomous, urgent, and creative. You genuinely love solving problems and keeping data flowing cleanly.
- Highly detail-oriented with a natural curiosity for system behavior and root causes.
- Passionate about operational excellence and the unseen work that keeps everything running.
- A calm and focused troubleshooter with a collaborative mindset.
- The kind of person who thrives in a fast-paced environment and takes pride in quietly preventing major issues.
Your day-to-day is…
- Full ownership of monitoring and maintaining system integrations and data pipelines
- Collaborating with Engineering, DevOps, and IT teams to ensure seamless system performance.
- Building and fostering relationships with both technical teams and stakeholders to maintain open communication around system health
- Diagnosing and resolving integration errors, API failures, and system disruptions in real time.
- Analyzing logs, detecting anomalies, and proactively resolving issues before they become problems.
- Improving integration efficiency through optimization and automation of workflows.
- Ensuring all processes meet compliance and security standards while maintaining clear and thorough documentation.
You’ll be successful in this role if you have…
- Meaningful experience in system integration support, monitoring, or operations.
- A passion for collaboration and collective problem-solving.
- A consultative and confident approach with both technical teams and internal stakeholders.
- A fundamental understanding of system health monitoring, error resolution, and automation.
- A strong bias to action – you don’t wait for things to break before getting involved.
- Superb communication skills! You believe in keeping all of your stakeholders in the loop and know that multiple mediums of communication are the key to success.
- Humility. You believe in treating all people with dignity and respect, regardless of title or tenure.
Benefits:
- Competitive PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- Great Place to Work Certified
Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.
Remote Hourly Pay Range
$25.51—$34.69 USD
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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Top Skills
What the Team is Saying
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What We Do
Zocdoc is the tech company at the beginning of a better healthcare experience. Each month, millions of patients use Zocdoc to find in-network neighborhood doctors, instantly book appointments online, see what other real patients have to say, get reminders for upcoming appointments and preventive check-ups, fill out their paperwork online, and more.
Why Work With Us
Zocdoc's forward-thinking approach prioritizes collaboration, agility, and continuous learning in service of our long-term vision. This has helped us drive significant innovation in a complex, slow-moving industry, and our talented team is looking for impact-minded individuals to join us as we continue to re-imagine the healthcare experience.
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Zocdoc Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our NYC office is accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office.
