Company Description
Wise is one of the fastest growing companies in Austin and we’re on a mission: to make money without borders the new normal. We’ve got over 15 million customers across the globe and we’re growing. Fast.
Current banking systems don't let us send, spend or receive money across borders easily. Or quickly. Or cheaply.
So, we’re building a new one. And, we need a talented IT Support Technician to join our mission.
Job Description
Team Mission:
As an integration support engineer, you’ll be part of a global team whose main focus is ensuring that Wise API integrations get an industry-leading level of assistance when they need it. You’ll work with Wise Platform enterprise partnerships and business payouts customers, Open Banking providers, and self-onboarded API users. They all depend on rapid and dedicated support: from general questions about the behavior of an API or webhook, to acting as a first-responder for a major incident.
The Challenge
-
You’ll develop a deep expertise in the Wise API and SWIFT products and capabilities, and solid understanding of how Wise Platform partnerships have integrated with the solution. You’ll collaborate with teams across the Wise Platform and Open Banking products to do that.
-
You’ll help support the team to help contacts across all channels, primarily over email in our support queues, and also by phone in the case of critical issues for a partnership.
-
You’ll contribute significantly to troubleshooting and solving issues users report, both independently and collaboratively with engineering and commercial teams in Wise.
-
You’ll help enable the rest of the team to support API users globally, by sharing and capturing knowledge and trends on the issues users are raising.
Qualifications
About You
-
You have previous experience in a technical support engineering role, and are familiar with common support tooling and terminology.
-
You’re confident in testing and debugging REST APIs, interpreting logs, and querying databases.
-
You have strong organisation and prioritisation skills, and you’re able to focus on solving the challenges at hand while setting expectations with stakeholders.
-
You thrive in a reactive support environment, and can also drive proactive improvements where you identify them.
-
You’re cool under pressure, and can navigate and handle the response to several high-severity incidents at once (some incident management experience is preferable).
-
While this isn’t a developer role, some experience in coding is helpful - you’ll have a basic knowledge of some programming languages like Python or Java.
-
While the team works 24/5 follow-the-sun, you’ll be comfortable with some regular out-of-hours on-call over weekends.
-
You work well in a team with a diverse group of people from all over the globe and in different time zones.
Required Experience
Essential:
-
Experience in a technical support role for an API product.
-
Strong ability to test and troubleshoot REST APIs.
-
Confident in understanding API documentation.
-
Strong communicator who can articulate complex technical concepts to a non-technical audience.
-
Experience and willingness to be on-call outside of normal working hours (at an agreed rate of compensation).
-
Some familiarity with incident management processes.
Desired:
-
Experience in a payments organization.
-
Ability to interpret API performance dashboards in order to identify problems.
Additional Information
What We Offer
-
RSU's in a rapidly growing company
-
An annual self-development budget
-
Medical, dental, & vision insurance – including HSA and FSA options
-
Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program
-
Flexible working model – a mix of working from home and from the office
-
Relocation expenses covered
-
25 days PTO, 15 sick days, 11 holidays, 5 compassionate leave days, 3 paid “Me” days and a paid volunteer day, annually
-
A paid 6-week sabbatical leave after four years
-
18-weeks of paid parental leave, after a year with us
-
401k with up to a 4% employer match
-
2025 Austin BuiltIn Best Award winner for Best Places to Work and Best Large Places to Work
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Top Skills
What We Do
We’re making a positive, irreversible change in the world of finance. Together.
People on every continent around the world are choosing Wise to help them live, travel and work internationally. We’re the fairest, easiest way to send money overseas.
Built by and for people who live global lives, we make sending money abroad up to 8 times cheaper than the bank. This is money without borders - instant, convenient, transparent and eventually free.
For our customers, using Wise is as simple as sending money from A to B, but behind our app and website is a complex engine of currencies and routes, that’s being designed, built and powered by our talented teams in cities around the world.
We’re just at the beginning of our story and we’re growing at an incredible pace. We won’t stop until anyone, anywhere can send, spend and receive money wherever they are, whatever they’re doing. There’s still heaps to do and we can’t do it alone.
Why Work With Us
We are a mission-driven company, looking to change banking for the better. Current banking systems don’t let us send, spend or receive money across borders easily. Or quickly. Or cheaply. So, we’re building a new one. If you're looking for an autonomous work environment, where you'll face cool challenges, learn and grow, you'll like working at Wise
Gallery
WISE Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Here at Wise we have a hybrid working model – a mix of working from home and from the office. Wisers can also work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to!
