Integration Specialist

CUBEX® is an international leader in providing healthcare solutions tailored to assist animal health practices in significantly reducing the total cost of ownership associated with supplies. Moreover, we pioneer market-leading technologies, ensuring secure access to controlled substances, high-value products, and medications. As a privately owned and operated company, we prioritize our team members and seek to recruit top talent. At CUBEX LLC, we take pride in fostering a family-oriented workplace culture, marked by monthly birthday celebrations, regular holiday gatherings, and engaging in charitable outreach programs, making it an enjoyable and fulfilling environment for all. 

Position Title: Integration Specialist

Department: Professional Services 

Reports to: Integration Supervisor

Overall responsibility:

The role of the Integration Activation Specialist at CUBEX entails activating Cubex Software within Veterinary Practice Management Information Systems. Responsibilities include integrating patient profiles, billing systems, Advanced Shipping Notice (ASN), and related functionalities. This dynamic position involves conducting client meetings, planning projects, providing technical insights, auditing and reviewing systems, importing and analyzing data, conducting workflow analysis, and delivering consultative training to clients. Proficiency in Veterinary Practice Information Management Systems (PIMS) and workflow management is highly preferred. If you possess a passion for process improvement, collaboration, and ensuring top-tier customer experiences, this opportunity is for you. We are searching for a highly motivated individual to join our rapidly expanding team. Working with our customers at CUBEX means making a meaningful impact on their operations. 

Key responsibilities include: 

• Leading the integration activation process, from initial customer engagement to full activation across various integration types such as patient, billing, profile, and order integrations. 
• Conducting data validation and formatting procedures before importing data into the respective databases. 
• Efficiently managing multiple projects spanning 6-8 weeks, ensuring professionalism and adherence to timelines. 
• Providing comprehensive education to customers on integration workflows and conducting post-activation testing to guarantee functionality. 
• Adapting to customer Practice Information Management System (PIMS) changes, including collecting new data mapped by the client and modifying existing data as required. 
• Collaborating with integration partners to implement new features and releases aimed at enhancing functionality. 
• Utilizing Salesforce as our Customer Relationship Management (CRM) platform to track communications and activation progress. 

Skills and Attributes: 

• Proficiency in HL7 standards with experience in interface engines 
• Capable of testing, debugging, modifying, tuning, and documenting HL7 messages as required 
• Familiarity with web services/APIs 
• Knowledge of SQL scripting is advantageous 
• Leadership skills in communication with vendor partners for integration optimization 
• Ability to identify and implement HL7 interface customizations for project requirements 
• Strong analytical, technical, and troubleshooting capabilities 
• Expertise in task tracking, defining next steps, and assigning ownership 
• Desired experience in project management due to the volume of accounts 
• Proficient with IT infrastructure and technology 
• Comfortable conducting demonstrations and configuring integrations over the phone 
• Passionate about delivering excellent client experiences 
• Quick learner with an analytical, curious, and project-oriented mindset 

Education/Licenses/Certifications desired: 

• High School Diploma required. 
• Required: 1 year of Customer Service 
• Preferred: 1-3 years of experience working with integrations with PMS software and/or Webservice platforms. 
• Excellent communication skills, both written and verbal, with the ability to articulate technical concepts to diverse audiences. Must be comfortable presenting at customer locations, veterinary community events, or team-building celebrations. 
• Preferred knowledge of Veterinary Practice Management Software. 
• Proficiency in Microsoft Office, particularly Excel and PowerPoint. 
• Familiarity with SalesForce CRM is advantageous. 

Life at CUBEX

CUBEX fosters an inclusive environment of diverse, committed, and highly accomplished people. Our team collaborates and employs creativity to find new and better ways of solving complex problems, identifying opportunities, and driving results.

Careers | CUBEX Veterinary Inventory Management

Compensation

• $45,000 - $50,000 annually; commensurate with experience
• Internet and Cell Phone stipend

Benefits

• Open PTO; including 9 observed holidays.
• Medical, dental, and vision insurance are progressively paid by the company. Free after year 2.
• Health Savings Account
• Flexible Spending Accounts; Health Care and Dependent Care.
• 401K with generous company contribution
• Company paid long-term disability and life insurance
• Employee Assistance Program
• United Pet Care pet coverage
• Gym membership stipend
• Home office technologies provided by the company (laptop, monitors, webcam, etc.)