E2open is the connected supply chain platform that enables the world’s largest companies to transform the way they make, move, and sell goods and services. We connect more than 400,000 partners as one multi-enterprise network. Powered by the network, data, and applications, our SaaS platform anticipates disruptions and opportunities to help companies improve efficiency, reduce waste, and operate sustainably. Our employees around the world are focused on delivering enduring value for our clients.
POSITION OVERVIEW
The Integration Program Manager assists e2open customers and partners with integrating their systems using Business to Business (B2B) Electronic Data Interchange (EDI) and Application Program Interface (API) technologies. This includes working with stakeholders to gather requirements, developing and executing integration plans, testing and deploying integrations, and supplying support to customers and partners during the integration process including contributing to customer meetings as required. Also, the role manages a variety of implementation projects across multiple platforms. Leads customer meetings to provide status reports and to highlight and discuss any escalations as required.
RESPONSIBILITES:
- Develop and execute B2B integration plans
- Test and deploy B2B integrations
- Collaborate with global customers on B2B integration projects involving B2B EDI payloads such as ASC X12, EDIFACT, RosettaNet, XML, and JSON, and connectivity protocols such as sFTP, AS2, REST, RosettaNet, etc.
- Read / interpret EDI specifications and related mapping guidelines and technical documents
- Perform analysis of EDI messages and troubleshoot connectivity issues
- Collaborate with internal and external stakeholders to gather requirements, address concerns, and develop strong relationships
- Provide regular project updates, on a pre-agreed cadence, to relevant internal and external stakeholders
- Keep official records up to date with all progress
- Maintain and support projects during the post-implementation phase, including post-production support (hypercare.)
- Work as part of a global team
- Able to participate in occasional off-hours on-line meetings to accommodate other global time zones
- Work with other teams to ensure that integrations are aligned with business goals
- Stay up to date on the latest B2B integration technologies and best practices
- Work as part of a global team to develop and maintain open and effective 'customer focused' relationships with colleagues in Sales, Legal, R&D, Global Infrastructure, Finance and Customer Support departments
- Other responsibilities or tasks that are within your skills and abilities, whenever reasonably instructed
QUALIFICATIONS AND EXPERIENCE:
- Excellent verbal and written communication skills in both English and Spanish, with the ability to effectively communicate complex technical concepts to both technical and non-technical stakeholders.
- Educated to Bachelor’s degree or equivalent professional experience, desirable
- Minimum of 1 year’s experience in a software implementation environment
- Minimum of 1 year’s experience in supply chain or a relevant business domain.
- Minimum of 2 years’ experience of integration techniques
- Experience of operating within a supply chain environment, advantageous
- Ability to work independently and as part of a team in a fast-paced and changing environment
- Demonstrable ability to meet deadlines and work under pressure
- Required to be able to quickly learn modern technologies
- Experience with security best practices
- Experience in relevant vertical markets, supply chain management, freight transportation logistics (ocean, road, air, parcel) preferred
- Basic conceptual knowledge of EDI systems and integration platforms, ability in EDI standards and protocols, and a basic understanding of system integration methodologies
- Strong interpersonal skills
- Strong analytical, numerical and problem-solving skills, with the ability to find issues, evaluate alternatives, and implement effective solutions.
- Fully proficient with Microsoft Office applications (Outlook, Teams, Excel, Word and PowerPoint) essential
- Demonstrates the e2open Operating Principles and Values
PHYSICAL REQUIREMENTS:
- General office environment and responsibilities requiring:
- Extensive use of the computer which involves viewing a monitor and keyboarding for most of the workday
- Placing and receiving phone calls
- Occasionally moving and lifting objects up to 20 pounds
- May require travel as needed.
WHAT WE OFFER:
- Health Insurance: EPS Pacifico Plan 2 100% covered.
- Indetermined Employment.
- Company Bonus Program.
- Referral program.
- Training programs.
E2open is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.
E2open participates in the E-verify program in certain locations, as required by law.
E2open does not accept unsolicited referrals or resumes from any source other than directly from candidates or preferred vendors. We will not consider unsolicited referrals.
Top Skills
What We Do
At E2open, we’re creating a more connected, intelligent supply chain. It starts with sensing and responding to real-time demand, supply and delivery constraints. Bringing together data from customers, distribution channels, suppliers, contract manufacturers and logistics partners, our collaborative and agile supply chain platform enables companies to use data in real-time, with artificial intelligence and machine learning to drive smarter decisions. All this complex information is delivered in a single view that encompasses your demand, supply and logistics ecosystems. E2open is changing everything. Demand. Supply. Delivered.
