What you will do
Johnson Controls is hiring! The Senior Integration Operations Analyst is responsible for managing and supporting the integration of various systems and applications within the organization. You will work closely with cross-functional teams to identify integration needs, troubleshoot issues, and optimize processes to ensure seamless data flow between systems. This is a hybrid position that can be based in either Glendale, WI, or Irving, TX.
How you will do it
-
Responsible to monitor integration platforms and applications in all environments plus incident resolution with in SLAs.
-
Identify, diagnose, and resolve integration-related issues in a timely manner to minimize downtime and impact on business operations.
-
Provide technical support to end-users and stakeholders regarding integration processes and related systems.
-
Create and update documentation for integration processes, configurations, and troubleshooting procedures.
-
Implement bug fixes and minor enhancements for existing integrations, also provide UAT testing and hyper care support.
-
Identify opportunities for improving integration processes and implement best practices to enhance efficiency and reliability.
-
Create and Manage Ops Monitoring Dashboards and KPIs to ensure application performance and SLAs are met.
-
Perform Application upgrades and Manage SSL Certs etc.
-
Work with product vendors to troubleshoot platform issues and/or any product bugs.
-
Provide training and support to junior resources as applicable.
-
Flexible on-call/weekend support rotation as applicable.
What you will need
Required
-
Bachelor's degree in Computer Science, Information Technology, or a related field.
-
5+ years of experience in Integration operations and Production support.
-
3+ years of experience with MuleSoft, Oracle Integration Cloud and/or IBM Integration Bus etc.
-
Strong Knowledge of Integration Mapping and Data formats like SOAP, XML, JSON and Flat files.
-
Experience integrating with ERP systems (e.g., SAP, Salesforce, Oracle)
-
Incident and Change Management experience with Service NOW or related
Preferred
-
Experience with Splunk or similar platform is a plus
-
Experience with CI/CD tools and code repository like GitHub, Azure DevOps
-
Understanding Cloud Concepts and Network connectivity.
-
Experience with DB SQL queries and Scripting.
-
Experience working with Postman and Automating test cases.
-
Knowledge of Project and Test Management tools like JIRA, Panaya.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
Top Skills
What We Do
At Johnson Controls, we transform the environments where people live, work, learn and play. From optimizing building performance to improving safety and enhancing comfort, we drive the outcomes that matter most. Dedicated to protecting the environment, we deliver our promise in industries such as healthcare, education, data centers and manufacturing. With a global team of 100,000 experts in more than 150 countries and over 130 years of innovation, we are the power behind our customers’ mission.
Our leading portfolio of building technology and solutions includes some of the most trusted names in the industry, such as Tyco®, York®, Metasys®, Ruskin®, Titus®, Frick®, Penn®, Sabroe®, Simplex®, Ansul® and Grinnell®.
