As an Integration Analyst on the Echo's Integration Team, you will be directly responsible for the day-to-day support, operations, monitoring, and management of all Echo's EDI/API client and carrier integrations, which includes over a thousand client/carrier integrations, hundreds of document types, and millions of transactions annually. These integrations play a part in 40+% of all loads Echo processes. Each integration (EDI/API) is built to meet the specific requirements of Echo's trading partners. This includes connection protocols, document types, business logic/rules, and data transformations. A successful Integration Analyst will have a passion for troubleshooting and solving tough problems and be comfortable working on multiple issues under varying timelines.
Position Duties & Responsibilities
- Administer day-to-day operations, monitoring, and management of all EDI/API client and carrier integrations to identify and troubleshoot issues and errors using root cause analysis as reported via Echo’s integrations platform.
- Partner with internal and external partners resolve issues and answer questions generated via the Service Desk ticketing system and other processes.
- Partner to create, test, and implement solutions related to operational processes supporting all integrations, which improve uptime, efficiency, and systems performance with minimal business disruption.
- Communicate directly with business partners and client/carrier representatives providing knowledge of the inner workings of these client/carrier transactions that run their business and drive Echo's revenue.
- Communicate with other Echo IT Teams to provide detailed information on how integrations function within our integrations ecosystem. This provides valuable insights on systems issues, product releases (internal systems integrations), and operational flow of data/transactions.
- Proactively identify, partner to implement, and promote process improvements.
- Participate in full SDLC on special projects related to EDI/API solutions. Assisting in defining requirements, developing solutions, testing, implementation, and building supporting operational processes.
Required Skills & Qualifications
- 1-2 years of relevant work experience in EDI process and data translation support
- Knowledge of EDI standards (X12), XML, JSON, and flat file layouts
- Able to read, modify, and execute basic SQL queries
- Experience with 204, 214, 990, and 210 transaction codes
- Strong oral and written communication skills
- Self-managed and motivated; organized and detail-oriented
- Experience in the transportation/logistics/supply chain field
- Able to follow through with tasks to their completion with minimal supervision
- Able to recognize complex problems and apply creativity to analyze solutions, develop solutions and procedures
- Strong analysis, critical thinking, issue management, and prioritization skills
- Able to effectively collaborate with internal and external trading partners & IT teams
Preferred Skills & Qualifications
- Experience with BlueYonder supply chain platform a plus
- Experience with API support and technology is a plus
- Strong Microsoft Excel experience
- Experience in ServiceNow (or similar ticketing system) Incident and Change management in an ITIL environment
- Management Information Systems or IT related degree
- Knowledge of Software Development Life Cycle
- Bachelor's level degree
What’s in it for you?
- Help career growth by joining an industry leader and continuing to advance Echo proprietary technologies
- Working for an organization with intelligently defined strategic goals, sophisticated products, and steady growth
- Experienced mentors to learn and adopt new practices
- Ability to introduce your own views and takes on our product offerings
- Work in the full software delivery life cycle
- Ability to constantly enhance and improve applications and processes
- Have a clearly defined career growth track with enough flexibility to pave your own way
Echo Global Logistics is a leading provider of technology-enabled transportation management services. As a third-party logistics provider, we simplify transportation management for our clients and carriers, handling crucial tasks so they can focus on what they do best. From coast to coast, dock to dock, and across all major transportation modes, Echo connects businesses that need to ship their products with carriers who transport goods quickly, securely, and cost-effectively.
Work Environment/Physical Demands Summary
This job operates in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office with an open seating floor plan. The employee may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear.
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Benefits
For more information about our benefit offerings, please visit our careers page at https://www.echo.com/company/careers.
Compensation
$64,200.00-94,350.00 per year
This role is eligible for a bonus that is based on a combination of personal and business performance.
Top Skills
What We Do
Echo is a leading provider of technology-enabled business process outsourcing, serving the transportation and logistics needs of our clients. Our proprietary web-based technology, dedicated service teams and robust procurement power enables our clients to see significant transportation savings while receiving best-in-class service.
Why Work With Us
At Echo you don’t just have a job—you have a career. Passion for what you do keeps you on the road to success. It’s teamwork and relationships that make our team truly successful. The chance to work alongside friends, have your voice heard, and be mentored by those who genuinely want to see you grow and thrive makes every day even better.
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