You will be responsible for introducing the drug’s assistance program, conducting benefit investigations and navigating reimbursement issues. Job tasks include entry of patient data, researching insurance benefits, contacting insurers, advising the healthcare provider and/or patient of patients’ benefits, identifying patient access barriers and seeking resources to overcome barriers.
- Start Date: Monday, May 12,2025
- Location: Overland Park, Kansas - Employees on this team will remain on-site for training then have the opportunity to go remote.
- Schedule: 8-hour shifts will be available within 7am - 7pm CST Monday through Friday (NO WEEKENDS OR HOLIDAYS)
- Answers inbound calls and makes outbound calls to introduce services.
- Gathers patient data, addresses the needs of the patient and reviews insurance benefits.
- Records the call details in patient data system.
- Contacts insurers for verification of benefits.
- Conducts follow-up with pharmacies.
- 2 to 4 years of experience in a customer service role addressing customers by telephone and providing information about product/services.
- 2 to 4 years of experience maintaining records of customer interactions and recording details of inquiries.
- Medical, Dental and Vision benefits become effective the first day of the month following 30 days of employment.
- Employees are fully vested in their 401(k) after 90 days of employment.
- PTO is preloaded into employees account based on hire date. Year one employees are prorated with 100 hours (12.5 days) and then increased to 140 hours (17.5 days) at year two.
- Vacation bonus based on tenure ($1,000/upon 3 year anniversary and $2,500/ upon 5 year anniversary)
AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.
What We Do
AssistRx has engineered the perfect blend of technology and talent to provide manufacturers with an intelligent therapy initiation and patient support solution that improves patient uptake, visibility and outcomes.
Our balanced approach streamlines enrollment, reduces therapy disruptions and provides real-time therapy visibility through an integrated solution—delivering the informed touchpoints that simplify a complex system to enable better results for today’s patients. The AssistRx solution includes therapy initiation and patient support,
patient education and adherence, and therapy insights and analytics. We have built our entire platform to be flexible and scalable—interoperable with today’s technology standards.
As the only independent provider of an integrated solution, we offer the dual benefit of a stable, mature company that delivers with the nimble, responsive attitude of an entrepreneurial team. Experience what intelligent specialty therapy initiation and patient support is truly about—with the perfect blend of technology and talent that only AssistRx can deliver.
