Search the 35 jobs at Support Ninja

The Team Manager will lead a team of technical representatives to enhance customer experiences, including coaching and mentoring team members, driving productivity, and maintaining service level agreements. Responsibilities include performance management, conflict resolution, process improvement, and collaboration with cross-functional teams to optimize workflows.

The Technical Support Team Leader will lead and manage a team of technical representatives to ensure exceptional customer experiences, improve team performance, and foster a positive work environment. Responsibilities include coaching team members, monitoring performance metrics, analyzing areas for improvement, and collaborating with cross-functional teams to optimize workflows.

The Technical Support Representative provides technical assistance and support to customers experiencing issues with products or services. Responsibilities include troubleshooting hardware and software concerns via phone, chat, or email, creating case management records, developing training materials, and maintaining customer knowledge bases.

The Technical Support Lead (SaaS) manages Tier 1 and Tier 2 Technical Support teams to provide exceptional customer service, ensuring high performance and continuous improvement. Responsibilities include handling team performance, coaching, managing BPO relationships, escalating issues, and collaborating with engineering for bug troubleshooting.

As a SaaS Application Support Lead, you will manage Tier 1 and Tier 2 Technical Support teams, ensuring world-class customer support. Responsibilities include coaching team members, handling escalations, developing support processes, and collaborating with engineering for bug troubleshooting. A focus on continuous improvement is essential.

As a General Accounting Specialist, you will manage supplier invoices, prepare monthly account reconciliations, post journal entries, maintain financial records, and ensure compliance with government reporting requirements. You will also assist in the financial statement close process and coordinate with external auditors for annual audits.

As a VoIP Technical Support Representative, you will respond to customer inquiries on technical issues, resolve problems, and provide product knowledge. Responsibilities include documenting interactions in the CRM, maintaining a positive attitude, and collaborating with other departments to improve customer satisfaction and performance.

The Renewals Operation Analyst provides operational and analytical support to the Director of Renewals, focusing on performance tracking, pipeline analysis, process improvement, and cross-functional collaboration within the renewals team.

The Senior Renewals Manager leads the Commercial Renewals team, focusing on strategic planning, process optimization, and performance management, while mentoring Team Leaders and aligning organizational goals. The role involves utilizing data analytics for decision-making and ensuring effective collaboration across teams to enhance customer success and achieve KPIs.

As a Renewals Specialist I, you will manage the automated renewal checklist, track renewal notices, and facilitate communication with clients for renewals. Responsibilities include coordinating with Renewal Managers and performing administrative tasks as required.

Technical Support Representative II responsible for providing technical support to customers, troubleshooting issues, and ensuring customer satisfaction. Onsite position in Clark, Pampanga. Responsibilities include providing support via phone, chat, and email, troubleshooting devices, creating knowledge base articles, and optimizing systems.

Provide technical support to customers experiencing technical issues with products or services, troubleshoot problems, and offer timely solutions. Ensure customer satisfaction and loyalty through excellent service. Research and maintain case records, create knowledge base articles, and optimize systems.

The Data Engineer will build and manage data infrastructure, create data pipelines for scalability, and develop visualizations and BI dashboards, focusing on ETL processes, data transformations, and reporting. Responsibilities include migrating data to Google BigQuery, working with DBT, and engaging in model building for growth forecasting and ad-hoc analytics.

The Insurance Verification Specialist will handle submission of claims to insurance companies, perform follow-ups, and communicate with legal offices to confirm representation for patients. Duties include verifying patient information in EMR systems, making outbound calls to retrieve policy details, handling inbound calls for benefit information, and maintaining HIPAA compliance.

As a Technical Support Representative III, you will provide advanced technical support through various channels, create and manage case records, contribute to knowledge base articles, and maintain client confidentiality. You’ll also mentor team members, identify training needs, and generate performance reports, while owning escalated cases during the resolution process.

The Senior Content Marketing Specialist leads the development of engaging content for Employer Branding and Talent Acquisition initiatives. Responsibilities include creating marketing strategies, managing social media content, engaging with target audiences, fostering relationships with internal teams, and coordinating branding and recruitment events to enhance brand awareness and drive candidate leads.

As a Salesforce Admin Support, you will provide technical assistance and customer support, handling customer inquiries, troubleshooting software issues, and mentoring Technical Support Specialists. You will ensure a high level of customer satisfaction and success by leveraging your knowledge of Salesforce and managing customer cases efficiently.

The Project Manager will define project requirements, create and manage project plans, lead and motivate cross-functional teams, communicate with stakeholders, manage budgets, identify risks, and ensure compliance with project standards, while staying updated on the latest technology trends.

As a Commissions Analyst, you will manage the end-to-end commission payment process, ensuring accurate and timely payments for colleagues on variable compensation plans. You will analyze financial data, identify process inefficiencies, and provide recommendations for improvement, while collaborating with finance team members.

The Data Processing Analyst is responsible for entering and processing data accurately. Tasks include data entry from various sources, performing quality checks, and ensuring data is up to date. Collaboration with other departments and adherence to company policies are essential. The role requires technical proficiency with various software tools and a positive attitude towards colleagues and customers.