Search the 35 jobs at Support Ninja

As an API Support, you will provide advanced technical assistance to customers experiencing issues with products or services. Responsibilities include troubleshooting, communicating solutions, documenting interactions, and working collaboratively with other teams. You will also be expected to mentor colleagues and maintain a positive attitude while adhering to policies and KPIs.

As a French Bilingual Customer Service Representative, you will provide accurate information about products and services, resolve customer issues, adhere to company policies, document interactions in CRM, and maintain a professional attitude while collaborating with other departments.

The Technical Support Representative provides basic technical support for hardware issues, troubleshooting, and offering solutions to enhance customer satisfaction. Responsibilities include communicating effectively with customers, ensuring issue resolution, documenting interactions in a CRM, and collaborating with teams as necessary.

The Junior SEO Specialist assists in developing and implementing SEO strategies to boost organic traffic. Responsibilities include conducting keyword research, optimizing website content, monitoring performance using SEO tools, and collaborating with various departments while adhering to company policies and training programs.

The SEO Analyst is responsible for developing and implementing SEO strategies to enhance online visibility, conducting keyword research, optimizing content for SEO, performing technical audits, and monitoring SEO performance using various tools. Collaboration with content teams and a commitment to continuous learning are key.

The Executive Assistant will provide administrative support to the Executive team, managing communications, schedules, and travel. Responsibilities include email and phone call management, scheduling meetings, preparing reports, and supporting project management tasks.

The Technical Support Representative II is responsible for providing advanced technical support to customers, troubleshooting issues, and delivering exceptional customer service. The role requires effective communication of technical solutions to non-technical users, documentation of interactions in CRM, and collaboration with other departments to resolve complex issues.

As a Software Application Support, you will provide advanced technical support to customers encountering complex issues, focus on API and configuration, communicate solutions clearly, and document interactions in a CRM system. The role involves collaboration with other departments, mentoring, and continuous learning, while accommodating night shifts.

The Accounting Supervisor is responsible for managing daily financial activities, ensuring compliance with accounting standards, leading a team of accounting specialists, preparing financial statements, and providing analysis for strategic decision-making. The role also includes overseeing audits, tax compliance, and improving accounting processes.

The Technical Support Team Leader will lead and manage a team of technical representatives to ensure exceptional customer experiences, improve team performance, and foster a positive work environment. Responsibilities include coaching team members, monitoring performance metrics, analyzing areas for improvement, and collaborating with cross-functional teams to optimize workflows.

The Technical Support Representative provides technical assistance and support to customers experiencing issues with products or services. Responsibilities include troubleshooting hardware and software concerns via phone, chat, or email, creating case management records, developing training materials, and maintaining customer knowledge bases.

The Team Manager will lead a team of technical representatives to enhance customer experiences, including coaching and mentoring team members, driving productivity, and maintaining service level agreements. Responsibilities include performance management, conflict resolution, process improvement, and collaboration with cross-functional teams to optimize workflows.

The Technical Support Lead (SaaS) manages Tier 1 and Tier 2 Technical Support teams to provide exceptional customer service, ensuring high performance and continuous improvement. Responsibilities include handling team performance, coaching, managing BPO relationships, escalating issues, and collaborating with engineering for bug troubleshooting.

As a SaaS Application Support Lead, you will manage Tier 1 and Tier 2 Technical Support teams, ensuring world-class customer support. Responsibilities include coaching team members, handling escalations, developing support processes, and collaborating with engineering for bug troubleshooting. A focus on continuous improvement is essential.

As a General Accounting Specialist, you will manage supplier invoices, prepare monthly account reconciliations, post journal entries, maintain financial records, and ensure compliance with government reporting requirements. You will also assist in the financial statement close process and coordinate with external auditors for annual audits.

As a VoIP Technical Support Representative, you will respond to customer inquiries on technical issues, resolve problems, and provide product knowledge. Responsibilities include documenting interactions in the CRM, maintaining a positive attitude, and collaborating with other departments to improve customer satisfaction and performance.

The Renewals Operation Analyst provides operational and analytical support to the Director of Renewals, focusing on performance tracking, pipeline analysis, process improvement, and cross-functional collaboration within the renewals team.

The Senior Renewals Manager leads the Commercial Renewals team, focusing on strategic planning, process optimization, and performance management, while mentoring Team Leaders and aligning organizational goals. The role involves utilizing data analytics for decision-making and ensuring effective collaboration across teams to enhance customer success and achieve KPIs.

As a Renewals Specialist I, you will manage the automated renewal checklist, track renewal notices, and facilitate communication with clients for renewals. Responsibilities include coordinating with Renewal Managers and performing administrative tasks as required.

Technical Support Representative II responsible for providing technical support to customers, troubleshooting issues, and ensuring customer satisfaction. Onsite position in Clark, Pampanga. Responsibilities include providing support via phone, chat, and email, troubleshooting devices, creating knowledge base articles, and optimizing systems.