Instructional Designer

Posted Yesterday
Be an Early Applicant
Hiring Remotely in United States
Remote
Mid level
Information Technology • Software
The Role
As an Instructional Designer, you will create engaging training programs, both on-demand and in-person, while collaborating with various teams. You'll also maintain a deep understanding of the Swoogo platform, track training metrics, and improve learning content based on feedback.
Summary Generated by Built In

Who You Are

You're the kind of person who hears "Make corporate and product training fun" and thinks "Challenge accepted!" As part educator and part storyteller, you have a superpower for turning technical content and complex topics into engaging, lightbulb-moment experiences that stick.

But you know that education is about more than just teaching information. It's about using technology and psychology (and maybe a little bit of showmanship) to build learning adventures that people actually enjoy. If this sounds like you, and you're a naturally curious person always looking for ways to level up corporate and product training programs, we might be the perfect match.

About the Role

In this role, you will:

  • Establish and grow a solid understanding of the Swoogo platform to describe all key features of the product and cover the primary use cases for our customers. 
  • Have a strong understanding of how the product fits into jobs and roles of our key personas.
  • Build engaging, entertaining and comprehensive on-demand learning programs. 
  • Build and facilitate virtual or in person training as needed. This is estimated about 20% of the time.
  • Collaborate with the Director of Product Enablement, Product Marketing, Product, Engineering, and Customer Experience teams to create engaging course content, training materials, and assessment criteria.
  • Use the LMS, in-app tools, and other software to develop strategies in educating customers throughout their journey from onboarding to renewal.
  • Design for a broader learning ecosystem, curating content and cross-linking to other resources, and proactively improving the discoverability and value of education content.
  • Produce scalable materials that are replicable and maintainable over time.Tailor and adapt pre-existing training to customers based on their unique needs.
  • Own post-training metrics and incorporate feedback into future training iterations.
  • Gather and process inputs across stakeholders and seek to incorporate them into plans.
  • Maintaining cross-functional stakeholder communication and facilitating regular collaboration.
  • Identify project or initiative scope, set timeline and costs, and secure necessary cross-functional team support.
  • Set and achieve milestones for completing projects, leveraging a basic understanding of project management principles.
  • Proactively identify execution risks and identify paths to resolution with some help from their leaders.
  • Seek to respond resourcefully and flexibly to unexpected changes.
  • Often propose ideas for improvements across processes and systems within your area of responsibility that support the strategy and objectives.
  • Maintain regular cadence for progress updates, team collaboration, and program communication.

What You’ve Done Before

  • 3-5 years of experience in Instructional Design in SaaS. 
  • Experience with e-Learning software and video editing programs.
  • Experience administering a Learning Management System. 
  • Balance on-demand learning and live facilitation.
  • Model customer focus (internal or external) as a guiding principle for a training team.
  • Conduct discovery sessions with SMEs and other stakeholders to determine deeper learner needs. 
  • Demonstrate excellent written and verbal skills, knowledge of practices relevant to technical writing, and an ability to quickly understand style guides, tools, and processes.
  • Assess learning data and correlate its impact on business objectives.
  • Stay on top of new trends and learnings in the customer education space.
  • Built ongoing education programs with an in-app platform like Appcues.

It’d be Great if You’ve Done This

  • Written technical documentation for a Help Center. 
  • Experience working for an event management company.

Swoogo & How We Work

Learn more about Swoogo and how we work.



Top Skills

Appcues
E-Learning Software
Learning Management System
SaaS
Video Editing Programs
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Los Angeles, California
118 Employees
On-site Workplace
Year Founded: 2015

What We Do

With an emphasis on simplicity, functionality, transparency, and the true DIY spirit, Swoogo is a user-friendly SaaS platform that helps you execute every aspect of your in-person or virtual event so it’s perfectly suited to your needs.

Swoogo streamlines the organizational aspects of every type of event, from registration and session scheduling, all the way through post-event data reports. We also help event marketers intuitively build a website specified to fit their event needs, with embedded registration, marketing, and speaker resources.

Our goal is to take the tedious work off your shoulders, so you can focus on the most important part of every event: bringing people together

Similar Jobs

Remote
United States
630 Employees

Iodine Software Logo Iodine Software

Instructional Designer - Healthcare SAAS

Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Software
Remote
USA
250 Employees
75K-100K Annually
Remote
Beaverton, OR, USA
73000 Employees
100K-223K Annually

Magellan Health Logo Magellan Health

Instructional Designer, MOS

Healthtech • Pharmaceutical
Remote
United States
5717 Employees
58K-94K Annually

Similar Companies Hiring

True Anomaly Thumbnail
Software • Machine Learning • Hardware • Defense • Artificial Intelligence • Aerospace
Colorado Springs, CO
131 Employees
Caliola Engineering Thumbnail
Software • Machine Learning • Hardware • Defense • Data Privacy • App development • Aerospace
Colorado Springs, CO
53 Employees
Red 6 Thumbnail
Virtual Reality • Software • Hardware • Defense • Aerospace
Orlando, Florida
113 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account