Instructional Designer (ID)

Company Description

We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Read more on our website about how we transform work and how people feel about it, so our customers and their people can thrive.

Job Description

The purpose of the role is to be design and deliver training for our Customers, Internals and Partners. 

The ID supports the Lead ID and researches and scripts training material, recording all training and supporting the creation and management of assets such as action maps, learning objectives, outlines, storyboarding and other documents.  Usually working on 1-2 projects at a time.

Accountabilities & Responsibilities

• Attends stakeholder/SME meetings with either the Project Manager or Lead ID to understand requirements and input into solutions best suited for the customer needs, using the processes developed
• Designs and develops training and curricula supported by the Lead ID
• Develops interactive and immersive content utilizing all tools available
• SME collaboration and knowledge transfer
• Develop content that delivers high CSAT scores
• Can recommend technologies and methodologies for creating content
• Identify service improvements in processes and other areas
• Maintains and updates learning content
• Be an advocate and carry the flag for quality and innovation in our content
• Provides support services for content where required

Qualifications

• Degree level or postgraduate qualifications are desirable, particularly in a relevant field 
• Proven experience as an instructional designer, instructor or content creation or similar for a minimum of 1.5 years
• Familiarity with e-learning platforms and tools
• Experience developing lessons, curricula and small training programs
• Worked for a software company in a similar position

Required skills

• Excellent communication skills, oral and written
• Attention to detail and ability to maintain accuracy
• Collaboration skills and ability to work with SME’s
• Give and take constructive feedback
• Ability to evolve and adapt with change
• Good organisation skills with ability to prioritise
• Presentation skills
• Influencing skills
• Creative thinker and innovator
• Good networker
• Knowledge of ID methodologies and technologies
• MS tools – Excel, Powerpoint, Word
• Camtasia studio or other development tools

Preferred and not necessary

• Experience in project management
• Additional formal and professional training with certifications in areas such as LMS or Instructional Design principles and leadership are beneficial

Additional Information

Join Unit4 and be part of one of the most exciting journeys in the cloud ERP software space. We’re a fast-paced, high-growth, people-centric company, delivering enterprise software for a great people experience, and offering our own people a host of benefits and development opportunities. Grow with us At Unit4, we offer:

• a culture built on trust - giving you the freedom and autonomy to be successful;
• balance - with our uncapped time off policy, remote working opportunities and Global Wellbeing Days when the whole company can switch off and prioritize well-being;
• talented colleagues, role models and mentors - work, learn and be inspired by some of the best talent in the software industry;
• a commitment to sustainability - with initiatives such as our Act4Good program, a way for everyone at Unit4 to come together and engage in actions that benefit society and the planet;
• a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all and include Women at Unit4, Pride at Unit4, Mental Health and Access at Unit4, and People of Color at Unit4.

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer, we could ask for background checks. Subject to applicable local laws, such security checks may require disclosure of personal information including criminal record declaration, right to work, personal identification and work history. No worries though – we'll handle it according to local privacy laws and keep your info safe. Questions? Feel free to reach out!