Company:Finning Canada
Number of Openings:1
Worker Type:Permanent
Position Overview:We are seeking a dedicated and dynamic Inside Sales Representative to join our team. This role is pivotal in ensuring efficient and effective customer service at our rental counter. The ideal candidate will be responsible for providing exceptional service to customers, addressing inquiries, and resolving issues promptly. They will handle sales transactions accurately and efficiently, assist with purchasing activities to ensure inventory is well-stocked and meets customer demands, and support the servicing of equipment to maintain high standards of quality and functionality. Additionally, the role involves performing a variety of administrative tasks to support the smooth operation of the rental counter. Strong customer service skills, excellent communication and interpersonal abilities, attention to detail, and the ability to multitask in a fast-paced environment are essential. Previous experience in sales or customer service is preferred.
Job Description:
Major Job Functions:
- Provides efficient and effective customer service at the rental counter ensuring company standards are met
- Interfacing with the customers by telephone or in person in a prompt, courteous, business-like manner
- Performs inside sales of all products and services, including rentals that the company offers
- Draws up rental and sales contracts
- Processes equipment returns and closes rental contracts.
- Performs other equipment inquiries through the company’s computerized programming
- Uses and maintains knowledge of the purchase order system.
- Assists in servicing equipment as required
- Keeps paperwork current to insure prompt action on all transactions.
Specific Skills & Knowledge:
- Minimum 1-2 years of direct sales experience
- Knowledge in Trench Shoring Equipment is considered an asset
- Exceptional customer service skills
- Must understand construction phases, job situations, and project conditions for timing of approaching customer and rental products application suggestions.
- Must be knowledgeable of entire rental fleet and be able to demonstrate equipment whenever appropriate to increase customer awareness of product offerings and product applications
- Able to work in a fast-paced environment
- Able to work under extreme pressure, deadlines and repetitive tasks
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
What We Do
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
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