Purple is a digitally-native vertical brand with a mission to help people feel and live better through innovative comfort solutions. To us, comfort means more than great products, it means empowering every employee to feel comfortable being themselves. We believe your career at Purple will be a one-of-a-kind “Career in Comfort” because our workforce is one-of-a-kind. We are committed to a culture of collaboration where every voice is heard and understood. As an innovation company at our core, we believe a diversity workforce brings better insights, solutions and products and serves as the backbone to bettering our company. Join with us as we add to our team of exceptional individuals who will help us take over the world — one mattress at a time.
Compensation
The compensation target range for this role is:
$16.00 - $19.00
Job Summary
The Inside Sales Representative is a pivotal role, responsible for driving sales and ensuring an exceptional customer experience. Reporting to the Inside Sales Team Leader, the Inside Sales Representative provides a consultative sales approach on inbound and outbound sales channels. Achieving and maintaining key performance metrics, applying our Sales Methodology, and engaging in emotional storytelling, the Inside Sales Representative contributes significantly to the organization's success.
Job Description
Essential Duties & Responsibilities:
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Drive incremental sales through inbound (and some outbound) channels.
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Engage with customer inquiries via phone, chat, and other communication channels.
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Build excitement and brand value by applying our Sales Methodology framework.
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Ability to walk customers up the buying ladder and provide an optimal Purple experience.
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Provide detailed notes and documentation for each customer interaction.
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Maintain acceptable sales KPI’s (Sales/Hr, Avg. Order Value, Engagements, CSAT, and Discount Rates).
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Maintains acceptable schedule adherence and productivity levels.
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Meet all other individual performance metrics.
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Maintain in-depth, detailed, current knowledge of all products, prices, promotions, and warranty/returns/refunds policies and procedures.
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Attend (in-office and remote) trainings, team meetings, and individual coaching sessions as needed.
Required Skills, Education, Experience:
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High School Diploma or GED (some college preferred)
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One to two years of sales experience (Contact Center experience a plus)
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Experience with sales CRM’s, order processing systems, and customer engagement tools.
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Knowledge of mattress/sleep products industry helpful
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Top-notch sales skills with familiarity in various sales methodologies
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Strong work ethic and mental fortitude
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Ability to thrive in a fast-paced, high-energy, competitive environment
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Excellent verbal and written communication skills
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Superior computer literacy, typing, and multi-tasking skills
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Remote work experience helpful
Physical Requirements
Physical activities may occasionally include:
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Remaining in stationary position, often standing, or sitting for prolonged periods of time.
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Adjusting or moving objects up to 15 pounds in all directions.
Physical activities may constantly include:
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Communicating with others to exchange information.
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Repetitive motions that may include the wrists, hands and/or fingers.
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Assessing the accuracy, neatness and thoroughness of work assigned.
Environmental Conditions may occasionally include:
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Noisy open office environment
BENEFITS AND PERKS
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Medical, Dental, Vision
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401(k) Match
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Paid Time Off
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Earn a Mattress
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Purple Swag
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Amazing Purple Products
WHY WORK AT PURPLE?
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Make your mark: We value innovative thinking. At Purple, you will be empowered to bring your ideas to life as we work together to improve people’s lives through comfort.
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Gain unique experience: Be a part of one of the fastest growing companies in Utah! The contributions you make will matter at Purple as the company continues to grow with you.
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Awesome culture: Join the tight-knit team at Purple and you can enjoy working alongside industry experts, making close friends, and annual employee appreciation events.
Purple provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment.
What We Do
Welcome to Purple — home of the one, the only, the Purple Grid™. Ranked #1 in Customer Satisfaction with bed in a box mattresses by J.D. Power, including best in both support and comfort! We’re a one-of-a-kind innovation brand that is on a mission to meaningfully improve lives by helping Every Body get the comfort they deserve and the support they need. Our premium comfort innovation products start in the bedroom and extend beyond to provide optimal comfort everywhere you go. With a variety of mattresses, bedding, bases, seat cushions, dog beds, and more, Purple is quickly becoming the iconic color of true comfort, true innovation, and truly feeling great.
While most new mattress companies only focus on just a simpler mattress buying experience with the same foam mattresses, Purple is committed to simply making a better mattress (with the better buying experience, to boot!). The only mattress with the Purple Grid™, Purple is instantly soft where you want it and firm where you need it – all at once. It's the comfort you crave, the support your back needs. Plus, 1,500+ open airways help dissipate body heat rather than trapping it, so you don't sleep hot.
It all started in 1989 when two engineer brothers, Tony and Terry Pearce, set out with a mission to invent technology and create local jobs that meaningfully improve the lives of everyone involved. Over the last 30+ years, the Brothers Pearce have revolutionized the comfort industry by innovating various No Pressure® cushioning materials used in everything from wheelchairs and critical care hospital beds to sporting goods and high-end mattresses. Then, in September of 2015, they successfully launched The No-Compromise Purple® Mattress on Kickstarter, and it's been uphill from there — continually inventing, improving, and creating ways to make the world a more comfortable place.
