Inside Sales Representative

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We’ve amassed some of the best and brightest minds in cyber security who are passionate about protecting the digital world. Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats out there. Put simply, our mission is to stay ahead of the curve and create a safer digital landscape for our partners, and we believe adding an Inside Sales Representative will up our cyber game.

The Inside Sales Representative is responsible for managing the sales process for our products and services, with a focus on generating quotes, handling renewals, and collaborating with the accounting department to ensure accurate financial records. The ideal candidate will have strong communication skills, attention to detail, and a passion for providing excellent customer service.

What you’ll be doing:

Sales and Customer Service:

• Respond promptly to customer inquiries via phone, email, and online chat.
• Generate and follow up on sales quotes for new and existing customers.
• Assist customers with product information, pricing, and availability.
• Manage and process sales orders in a timely manner.
• Maintain a deep understanding of our product portfolio to effectively communicate value to customers.

Renewals Management:

• Track and manage customer contract renewals.
• Proactively contact customers to discuss upcoming renewals and secure contract extensions.
• Prepare and send renewal quotes and follow up to ensure timely renewals.

Collaboration with Accounting:

• Work closely with the accounting department to ensure accurate invoicing and billing.
• Assist in resolving any billing or payment issues with customers.
• Ensure all sales transactions are recorded accurately in the company's CRM and accounting systems.
• Provide necessary documentation and support for financial audits and reporting.

Sales Administration:

• Maintain up-to-date and accurate customer records in the CRM system.
• Generate sales reports and forecasts for management.
• Assist in the preparation of sales presentations and proposals.
• Coordinate with other departments to ensure seamless customer experience.

Process Improvement:

• Identify opportunities to streamline the sales process and improve customer satisfaction.
• Participate in team meetings and contribute to the development of sales strategies.
• Stay informed about industry trends and best practices to enhance sales effectiveness.

What does it take to succeed in this role?

• Bachelor’s degree in business, Marketing, or a related field preferred.
• Minimum of 2 years of experience in inside sales, customer service, or a related field.
• Minimum of 2 years working in a tech related industry.
• Experience with CRM software (e.g., QuoteWerks, Salesforce, ConnectWise) and accounting software.
• Strong communication and interpersonal skills.
• Excellent organizational and time management abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to work independently and as part of a team.
• Attention to detail and accuracy in data entry and record-keeping.

In addition to the technical expertise, we expect respect, opinions, and thoughtful input.

How we work:

Our 3 values define how we operate internally as well as externally:

• Vision - We embrace a forward-thinking mindset. Our team has a clear and inspiring picture of the future that helps drive our decisions towards creating and delivering world-class security services.
• Velocity - We have a bias for action. We move swiftly and with purpose toward our goals and objectives and can easily adapt (and adjust) along the way.
• Vigilance – We foster a culture of proactive awareness for our company and our customers, who trust us to be an extension of their team. We are always looking for areas where we can innovate, improve, fix, transform and revolutionize, which ensures the protection, safety and success of everyone at SilverSky.

Individuals that can act intelligently and confidently without an ego will thrive.

If this sounds interesting and you are passionate about redefining how the world thinks about cyber security, we want to hear from you. Apply now if you are interested in learning more about how we can change the rules of engagement, together.

About SilverSky

We are a global cyber security company with more than 20 years of professional experience in the industry. Our 300+ employees are on a mission to protect our customers with comprehensive, adaptive security services that maximize technology and automate responses, while empowering security analysts to hunt for threats, react and respond immediately. It’s the human enhanced response that differentiates SilverSky and allows us to create the most comprehensive managed detection and response (MxDR) solution in the industry by delivering on our Vision, Velocity, Vigilance philosophy. Follow us on LinkedIn and X.