Inside Sales Representative (Remote)

Mattermost provides secure, workflow-centric collaboration for technical and operational teams that need to meet nation-state-level security and trust requirements. We serve technology, public sector, national defense, and financial services industries with customers ranging from tech giants to the world’s largest banks, to the U.S. Department of Defense and governmental agencies around the world. 

Our self-hosted and cloud offerings provide integrated workflow automation, AI-acceleration, ChatOps with team messaging, audio calling and screen share on an open core platform vetted and deployed by the world’s most secure and mission critical organizations. 

We co-build the future of collaboration with over 4,000 open source project contributors who’ve provided over 30,000 code improvements towards our shared product vision, which is translated into 20 languages.

To learn more, visit www.mattermost.com

Mattermost is seeking an enthusiastic and driven Inside Sales Representative/Business Development Representative to join our team in the Americas region. In this role, you will be responsible for identifying and qualifying potential customers for our commercial/enterprise solutions. You will work closely with the sales and marketing teams to generate new business opportunities, build relationships with prospective clients, and contribute to the growth of Mattermost’s customer base.

Responsibilities:

• Proactively engage prospective U.S. Mid-Market Enterprise customers and/or partners through outbound efforts (phone, email, LinkedIn/social media) to articulate the Mattermost value proposition and generate qualified early-stage opportunities for Account Executives (AEs).
• Source net-new business opportunities through a combination of outbound and inbound efforts, building a strong sales pipeline to qualify leads and convert them into opportunities.
• Progress qualified opportunities through the full sales cycle, from initial engagement to close.
• Understand customer needs and preferences, promoting relevant products and services to enhance their experience through product demonstrations, documentation, or briefings.
• Follow up on marketing-generated leads from Mid-Market Enterprise prospects, system integrators/resellers, and partners via trade shows, events, website inquiries, and digital campaigns to qualify and schedule meetings for AEs or handle opportunities directly.
• Target key decision-makers within accounts to gain traction, accelerate deal cycles, and secure buy-in from multiple stakeholders.
• Maintain accurate and detailed records of all lead generation activities and customer interactions within the CRM system.
• Create, manage, and close sales opportunities in the AMER Mid-Market Enterprise segment.
• Operate as a high-energy self-starter with a can-do attitude, thriving in a fast-paced, hyper-growth startup environment.

Required Background/Skill:

• Experience: 3+ years in high-tech B2B software/SaaS industries, including at least 2 years of experience in Cybersecurity and selling to Mid-Market Enterprise customers in the private sector.
• Sales Expertise: Minimum of 3 years in Sales Development or Inside Sales roles, with demonstrated success in building pipelines and closing deals.
• Education: Bachelor’s degree preferred.
• Communication Skills: Strong oral and written communication abilities, with a talent for crafting compelling messaging and presentations.
• Organization & Strategy: Proven ability to develop and execute strategic plans, collaborating effectively across various levels of an organization.
• Research & Tools: Strong prospecting and research skills, with familiarity using CRM software (e.g., Salesforce) and sales tools.
• Self-Motivation: Highly goal-oriented, self-motivated, and driven to exceed expectations.
• Startup Experience: Experience in startup environments, with a strong desire to thrive and overachieve in a dynamic setting.

Mattermost is an EEO Employer. We are a remote-first, open source company.

We are constantly working towards adding more countries/regions to this list, but first we need to make sure we are compliant with local laws and regulations, which takes time. 

Mattermost is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don't discriminate against staff or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!