Search the 12 jobs at Mattermost

The Senior Customer Success Manager at Mattermost is responsible for managing and developing strategic relationships with enterprise customers in the APAC region, ensuring they derive maximum value from their investment in Mattermost. This role involves collaborating with various internal teams, advocating for customer needs, facilitating onboarding, tracking account health, and driving renewals and expansions.

The Senior Technical Support Engineer will provide exceptional technical support to US Federal and Government customers, triage customer issues, communicate via multiple channels, manage bug reporting, and maintain high customer satisfaction. They will collaborate with various teams, document support interactions, and assist in customer onboarding while staying updated on product features.

The Senior Technical Support Engineer at Mattermost will provide exceptional technical support to US Federal and Government customers, manage support tickets, troubleshoot issues, and collaborate with development teams to resolve bugs. Responsibilities include maintaining documentation, training new customers, and ensuring high customer satisfaction.

The Senior HR Operations Manager will lead and scale HR operations, overseeing compliance, metrics, and compensation programs. This role involves utilizing data to improve processes, implementing effective HR programs, fostering an inclusive culture, and partnering with senior leaders to enhance HR efficiency through tech innovations.

The Director of Marketing Programs will lead the development and execution of multi-channel marketing initiatives aimed at enhancing brand awareness, generating leads, and engaging customers. This role involves campaign management, cross-functional collaboration, resource and budget management, and performance analysis to optimize marketing efforts and align with business objectives.

The Senior Security Engineer leads security projects to enhance the security posture of the infrastructure and the company, responds to and remediates incidents, develops security policies, and manages identity and access solutions. This role involves leading implementations and collaborating with various stakeholders.

The Senior Technical Support Engineer will provide exceptional technical support to US Federal and Government customers, manage support tickets, debug customer issues, and collaborate closely with development and other support teams. Responsibilities include maintaining documentation, training customers, and staying updated on product features.

The Strategic Account Executive is responsible for developing, managing, and closing business with target accounts in the AMER region, focusing on Large Enterprise and Critical infrastructure organizations. Key responsibilities include prospecting, managing enterprise sales cycles, forecasting business, and collaborating with sales leadership and engineering teams to ensure success in sales campaigns.

The Strategic Account Executive will manage and close business within target accounts in the EMEA region, primarily focusing on large enterprise and public sector organizations. Responsibilities include prospecting, refining go-to-market strategies, managing enterprise sales cycles, and collaborating with various departments to ensure successful product adoption and customer satisfaction.

As a Senior Technical Account Manager, you will lead the onboarding process for customers using Mattermost, make architectural recommendations, ensure successful integrations, and facilitate technical discussions to optimize customer deployments. You'll also document design decisions and collaborate with internal teams to resolve issues and enhance customer satisfaction.

The Principal Product Manager will lead the vision and strategy for core product areas, collaborating with cross-functional teams to define roadmaps, manage stakeholders, and drive go-to-market plans. Responsibilities include engaging with executive leadership, representing the product internally and externally, and focusing on buyer needs to enhance value propositions.

The Customer Success Manager will focus on building relationships with enterprise customers in the US Public Sector, ensuring a successful customer journey, driving adoption and usage of Mattermost products, facilitating onboarding, and renewing customer subscriptions while identifying opportunities for account expansion.