Inside Sales - Homogenizers

Responsibilities / Tasks

• Develop trusting relationships with key decision makers and stake holders 
• Work with Service and Sales team to further elevate the customer experience and improve overall customer satisfaction and loyalty.  
• Affect sales of GEA SFT Division through growing service order intake (OT) and sales of the existing customer base.  
• Continuously prospect existing customers through phone calls, emails existing customer base with critical spares, service and SLAs.  
• Assist with large project Spare Parts opportunities – provide follow up and ensure the sale is executed 
• Prepare, present, and participate in the negotiation of offers, quotations, and contracts (customer T&C’s) and close service level agreements and parts quotes. 
• Work with service coordinator to identify and improve processes related the SLA process. 
• Work with service team to improve critical spare parts processes.  
• Prepare critical spares list for install base.  
• Quote and process orders for critical spares and SLAs.  
• Coordinate SLAs with service coordinator to ensure proper scheduling and invoicing.  
• Obtain technical assistance and collaborate with other departments for more complicated applications and solutions 
• Provides market feedback (competition, trends, etc.) to Service Management 
• Travels to potential and existing clients for sales support/evaluation as needed 
• Update and maintain the CRM database as a primary sales tool for information sharing in the organization which includes but is not limited to machine details, contacts, accounts, etc. 
• Back up Customer Service Representative parts handling as needed.  
• Other duties as assigned. 

Your Profile / Qualifications

• Prioritizes customer needs, establishes effective relationships with customers as well as internal stakeholders 
• Excellent verbal and written communication skills.  
• Ability to understand OEM manuals and engineering drawings. 
• Solution and goal oriented. 
• Ability to navigate gatekeepers and cold call customers with persistence.  
• Ability to find and identify key decision makers.  
• Must be organized and a self-starter.  
• Ability to be proficient with Microsoft Office 365 or related software.

GEA offers competitive pay and great benefits

• 11 Paid Holidays
• PTO - Paid Time Off
• Medical Plans
• Dental Insurance
• Vision Insurance

GEA Group is committed to fostering an inclusive work environment where all clients and employees feel welcomed, accepted and valued. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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