Inside Sales Executive

What we do 

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 20,000 customers worldwide.

Who we are

We are looking for team members to contribute and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values. We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

What is the role 

• Act as a primary point of contact for “Minor Accounts”, addressing inquiries and providing assistance via phone, email, or in-person communication
• Preparing quotations, facilitating renewals for licencing and agreements were required. 
• Conduct regular outreach via phone, emails, virtual or onsite meetings to maintain engagement with customers.
• Collaborate with other departments (such as customer support and product teams) to ensure customer satisfaction and retention.
• Proactively identify opportunities to upsell and cross-sell New Era additional products or services.
• Partnering with Account Executives to drive account conversions to the Major accounts team
• Maintain up-to-date knowledge of company products/services, pricing, and promotions to effectively address client inquiries. 
• Collaborate with internal departments such as finance, logistics, and product management to ensure smooth order processing and delivery
• Providing regular reports and commentary on pipeline opportunities to grow and expand the customer base. 
• Engage with Vendors in consultation with management to optimise the pricing and gross margin on the sole opportunities. 
• Maintaining client account and relationship records in the appropriate system
• Ensuring all sales reports and account plans are maintained and up to date
• Maintaining proactive and regular communication with all key stakeholders
• Stay informed about industry trends, market developments and competitive landscape.
• Other related duties as required

Who we are looking for

• Someone who has proven sales experience with a track record of managing accounts and driving revenue growth.
• Strong relationship building and communication skills.
• Ability to identify customer needs and propose tailored solutions.
• Experience with upselling and cross-selling strategies.
• Goal- oriented with a focus on delivering results.
• Excellent organizational skills and attention to detail.
• Proficiency with CRM software and Microsoft suites.
• Tertiary qualification in relevant field is desirable
• Experience with PSA tools is desirable but not required 

What we offer

• Opportunity to grow in business and join a new service across APAC 
• An awesome and friendly team environment with a strong technical support network
• Opportunity to work with the IT industry's latest technologies