Established good customer relationship and provide product selection solution to best meet the customer's workplace need. Penetration and retention of existing business through pro active outbound calls & email marketing promotions.
- Influences customers to buy products and to give product information and price quotations.
- To maintain & update the customer general data (Email, PIC, Contact number).
- To attend customer's feedback and handle customer related enquiries and complaints.
- To execute any promotion implemented by Marketing/Sales for re-activation or existing customer under the vacant territories.
- Provide excellent customer experience and maintain high level of service and professionalism at all times.
- Contributes to team effort by accomplishing related results as needed.
- All other adhoc reasonable assignment assigned to you from time to time.
Qualifications
- Minimum Diploma level
- SAP user , high proficiency in Microsoft Office (Excel), Sales prospoecting skills, sales negotiation skills,
- Effective communicator. Fluent in oral and written English.
- Minimum 2 year of relevant experience in handling outbound calls/Telemarketing/Telesales
Top Skills
What We Do
The Lyreco Group is the European leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe.
A global workplace solutions company with 12,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services.
With our core values of excellence, passion respect, and agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.
To learn more about Lyreco – check out our website
