Inside Sales Executive - UK and EMEA

Crystal Cruises, a distinguished name in luxury travel, offers exceptional experiences across the globe. As part of the Abercrombie & Kent Travel Group, Crystal is committed to providing unparalleled service and innovative cruising options.

We are seeking an enthusiastic Inside Sales Executive to focus on the UK and EMEA markets. In this pivotal role, you will work closely with key account partners and General Sales Agents (GSAs), driving sales initiatives and supporting the execution of ourgo-to-market strategies. You will play a crucial role in enhancing Crystal's market presence and engaging with partners to deliver exceptional results.

• Manage and update agency profiles and data within the Reservation system/CRM, ensuring information accuracy for future analysis.
• Analyze sales data from designated regions and evaluate the effectiveness of marketing efforts to determine ROI.
• Collaborate with sales, product development, and finance teams to ensure strategic alignment and share valuable insights.
• Stay informed on sales training programs and resources for agency partners, and assist in developing a tracking system for agent training and skills improvement.
• Conduct research on industry trends and competitive activities to provide insights that support strategic decisions.
• Optimize inside sales processes and workflows to enhance efficiency and effectiveness.
• Coordinate events, trade shows, and promotional activities in the UK & EMEA to bolster Crystal's market presence.
• Maintain communication with partners and vendors to ensure successful execution of events and sponsorships.
• Provide level 2 support for trade partners in the UK & EMEA, addressing booking escalations, queries, and concerns.
• Identify new sales opportunities within the region by actively engaging with agencies in the CRM and assisting the Regional Sales Manager with training and visits.

• Competitive salary plus annual bonus plan
• Company pension plan from start of employment, with employer contributions increasing after 5 and 10 years of service

• 25 days annual leave – in addition to bank holidays, plus the ability to buy an additional 5 days or sell 5 days
• Discounted trips through A&K Travel Group Travel Benefit Program (includes friends and family)
• Discounted Gym Membership – we offer a contribution of up to £35 a month at either Virgin Active Gym (London) or to other gyms through GymFlex.
• Life Assurance (2x base salary paid out as a tax-free sum)
• Hybrid working – we value collaboration and ask employees to come to the office for a minimum of 4 days per week
• Enhanced Paid Parental Leave – 18 weeks full pay regardless of gender
• Employee Assistance Program – includes access to wellbeing resources and counselling
• £1,000 Recruitment Referral Bonus
• Cycle to work scheme
• Season Ticket Loans
• Regular Social Events