Summary
JOB PURPOSE:
The Inside Channel Account Manager I is the primary point of contact between ESET and our reseller community.
Job description
GOALS and OBJECTIVES:
• Provide a positive customer experience for ESET Channel Partners and end users while maintaining company goals and directives.
• Prospect and develop additional business opportunities from existing customer base.
• Interface with end users Channel Partners via telephone and email to provide sales support.
• Effectively communicate the benefits and value of ESET's Cybersecurity solutions to both new and existing end user/Channel Partner customers.
• Meet or exceed department goals, which include; sales revenue and end user/Partner account management.
DUTIES and RESPONSIBILITIES:
• Achieve /exceed quota targets.
• Interface with end users and channel partners via telephone and email to provide assistance and close business.
• Provide consultation and advice to Channel Partners to support the partnership and drive revenue.
• Investigate and resolve issues for Channel Partners.
• Determine qualification of leads and represent ESET in negotiations on sales agreements with Channel Partners and end users.
• Develop new business leads through various means, including cold calling.
• Provide product literature, evaluation software, and lead referrals to channel partners.
• Generate weekly reports and forecasts, as needed, for all in-progress and closed business.
• Provide Pipeline forecast upon request (new sales and renewal opportunities).
• Perform sales administrative tasks such as license modifications, reseller/end user record updates etc.
• Assist with training, onboarding and mentorship for new members of the IPAM team.
• Generate and present content (sales, process) in department meetings as required.
• Compile, analyze, interpret and present information about specific resellers, regions and products that help provide key insights about an assigned region.
• Provide backup support to sales team colleagues as needed/required by management
• Other duties as assigned.
Specific Daily Duties of ICAM I:
• Use independent judgment to determine how to best perform job tasks and how to prioritize assigned work.
• Complete all new leads and renewal opportunities as assigned.
• Maintain accurate pipeline of business within assigned territory.
• Process POs for new & renewal business from our resellers.
• Create sales quotes for resellers and end user clients.
• Contact all Managed Partners within assigned territory at least once per month to maintain a healthy reseller relationship.
• Respond to voice mails per company policy.
• Keep accurate notes in CRM of all relevant activities
• Issue NFR software as necessary according to ESET policy for all resellers’ clients within assigned territory.
• Provide back up support to the Partner Account Manager
• Maintaining accurate end user information for each reseller sale.
• Attend all sales meetings and trainings as required.
KEY TECHNICAL SKILLS, KNOWLEDGE and QUALIFICATIONS:
• 2-4 years B2B software sales experience
• Bachelor’s degree from accredited institution
• Prior Channel Sales
• Strong telephone and business communication skills.
• Strong consultative selling, time management and organization skills.
• Ability to use expert judgement in recommending the ideal product solution based upon a prospects security needs and existing or future network architecture.
• Ability to use discretion in the management of multiple partners within a region who may be competitively positioned.
• Ability to close business while achieving a high level of customer satisfaction.
• Ability to maintain a high volume of inbound and outbound calls.
• Professional, courteous attitude to reflect ESET commitment to quality products and services.
• Ability to multi task, while being detail oriented.
• Proficiency in Microsoft Office products.
• Associates’ degree or equivalent professional experience.
• Intermediate Level Sales Position.
Benefits
Health & well-being
- Cigna Medical Plan
- Cigna Dental Plan
- EyeMed Vision Plan
- Reliance Standard Life Insurance
- Reliance Standard Long Term Disability Plan
- HealthJoy Employee Assistance Program
- Cigna Supplemental Insurance
- Lifestyle Spending Account
- Bi-Weekly Mediation Series
- On-site Gym and shower facilities
Family
- Volunteer Day off
- Paid Time off
- Tuition Reimbursement
- Birthing Parent Match
- Pet Insurance
Office
- Recreational Zone
- Coffee & Snacks
- Parking Benefit
Other
- Benefit Hub - Discounts on travel, cars, electronics, etc…
- 401(k) retirement savings
- ESET's Charitable Contributions Program
- Referral Program
Primary location
San Diego
Additional locations
Time type
Full time
Top Skills
What We Do
For more than 30 years we have been here helping to watch over and protect progress. Over a billion users worldwide rely upon ESET’s solutions to stay secure from increasingly sophisticated digital threats. ESET´s award-winning IT security software and services provide protection in over 200 countries and territories worldwide, with its software localized into more than 30 languages.
Meanwhile, the world continues to move forward at pace. When ESET was founded, the Internet was in its infancy. Now technology is part of everything we do and is central to the continued advancements in our society. Most of the time technology does just what it is supposed to, but in order to ensure continued progress in the digital age we need someone to question what’s going on in the background.
And that’s why we are here – to continue protecting technology from threats, enabling everyone to fully embrace it’s potential and rely on it.
Put simply - when technology enables progress, ESET is here to protect it.
ESET - Progress. Protected.
Visit www.eset.com to learn more
